My 13 years of professional experience has demonstrated strategic leadership, ability to identify business opportunities, complex problem solving and significant project management, supported by relevant industry qualifications. My accomplishments include: • Project Management (Eden and Embedment of these practices within Property Claims, Go project, SME for Go Claims, Review, Implement and Roll out Recipe For Success, Customer Service Standards, FAS and Customer Service Behaviour Form review)• Implement Change Management through the roll out of different projects across the claims Business• Leading a team of 12 professional staff to be their best every day, through coaching, development and engagement• Encouraging and delivering on developing our next level of Leaders• Developing and encouraging my peers through peer coaching, open and honest conversations, development plans and training.• Ensuring business focus relates back to Personal Insurance and IAG’s vision and values • Contribute towards delivering a cost effective claims outcome through analysis and reporting on performance to KPI’s and proactive identification of key opportunities for improvement