Supporting achievement of location sales and margin goals. Ensuring positive customer experience, making Hertz #1 in car rental company experience. Achieving individual sales goals and customer service goals. Growing sales utilizing business-to-business sales tactics. Support branch’s business plan by assisting the Branch Manager. Upholding company standards by ensuring cars are presentable to customers. Clean and service facilities to ensure customer satisfaction

Responsibilities include general customer service, assisting customers with rental agreements, arranging vehicle transfers to other Avis Budget locations, resolves customer complaints, and manages lost and found. Provides training to new hires on the Wizard system and assists in sales training as needed. Assists manager with the weekly management reports, including the overdue contract report, the exception report, unaccounted for GPS and XMR reports, and the local open movement reports. Also completes closing and renewing of all mini-leases and extended rentals. Designated as the main point of contact for all rental agents when assistance is needed for a problem with the Wizard system, or with a difficult customer. Assists service agents and drivers as needed. Consistant Top 3 Performer in regards to Counter Sales Incentives at the Panama City location. Assisted many different locations, across the district, as a rental agent when needed. Manages the fleet availabilty when no manager is available.Pensacola, FloridaPreferred Rental Agent – Responsibilities included assigning Preferred clients vehicles, renting and returning cars, and assisting with each customer’s specific needs, and general customer service. Utilized the Rover system and placed cars on the Avis Ready Line for rental agents at the counter. Inspected company assets for damage as they returned and completed accident reports when required.

Responsibilities include general customer service, assisting customers with rental agreements, arranging vehicle transfers to other Avis Budget locations, resolves customer complaints, and manages lost and found.

Responsible for overall front desk operations including handling phone calls, scheduling appointments, checking clients in/out, assisted tax professionals, process payments, balance cash drawer, and filing completed client paperwork. Completed the Basic Tax course to become a Tax Preparer in 2004.