Melissa Cornils Email & Phone Number

Madison, Wisconsin, United States

Establish rapport with members and recommend solutions, services, and products in alignment with their financial goals and best interests. Resolve customer complaints and problems in a consistently calm and professional manner and with a kind demeanor. Respond to emergency fraud situations in person by securing member assets, and providing reassurance and loss prevention instruction. Educate members in account security best practice and financial literacy tailored to their level of knowledge and understanding.State of Wisconsin Notary Public, National Mortgage Licensing System (NMLS) Registered, and Wisconsin Office of the Commissioner of Insurance (OCI) Licensed.

Madison, Wisconsin, United States

Co-managed a team of 7 employees and 6 sub-teams with a $100,000 weekly sales goal, forecasted sales trends and tracked performance. Adhered to a dynamic labor budget while creating weekly schedules meeting peak business demands and employee needs. Interviewed, hired, and trained new team members. Implemented standard operating procedures to streamline ordering and organize departmental file share and vendor sites.

Madison, Wisconsin, United States

Consistently executed orders appropriately for 3 sub-teams, rotated over 15 store-wide displays, and kept organized back stock. Increased sales by negotiating for more sales floor space and collaborated with other teams to build impactful, attractive displays. Cultivated relationships with 30+ distributors and brand representatives. Exceeded the case commitments made by Global for monthly, seasonal, and holiday sales programs.

Madison, Wisconsin, United States

Awarded Team Member of the Year in 2019. Ensured the successful upkeep, cleanliness, and efficiency of the department as part of a team of 5 members.

Middleton, Wisconsin, United States

Completed multiple catalog builds each week, both independently and through collaboration with 3 other teams. Maintained a clean and meticulously organized warehouse to increase efficiency of order fulfillment and build completion.

Monona, Wisconsin, United States

Translated medical records, insurance claims, doctor’s notes, and benefit explanations. Effectively handled escalations and maintained a polite and professional manner in high-stress situations.

Schwerin, Mecklenburg-West Pomerania, Germany

Coordinated a state-wide conference at the University of Rostock of over 100 attendees in collaboration with the media department. Authored a research article on hydrogen vehicles that was published in the monthly magazine.

Environmental Science And German Language Studies

Earned a “Third-Year German Award” for excellence

Education record