Melissa Counts Email & Phone Number

Shawnee, Ks, Us

Overland Park, Kansas, Us

Overland Park, Kansas, Us

Lenexa, Kansas, Us

• Provide leadership for the full scope of HR functions, including salaried/non-salaried employee relations, employee compensation, employee engagement, organizational design, and change management. • Work with Executive VP to complete talent reviews for all upper management to create succession planning.• Complete onboarding for all new hires and represent employer in unemployment hearings• Established relationships with third party recruitment agencies and continually collaborate with them on hiring needs.• Analyze compensation policies, government regulations, and prevailing wage rates to develop competitive compensation plans.• Conduct exit interviews to identify reasons for employee termination.• Stay abreast of HR legislation and arbitration decisions to assess industry trends.

Us

• Designed and developed tools to assist employees in benefits selections and guide managers through compensation decisions.• Administered employee benefit programs, including the integration of benefit programs following mergers and acquisitions.• Redesigned benefits offerings to provide more options, better coverage, and higher quality of life for employees.• Liaised between benefits providers and employees to resolve employees' benefits-related issues and questions.• Analyzed compensation policies, government regulations, and prevailing wage rates to develop competitive compensation plans.• Fulfilled reporting requirements for all government rules and regulations, including the Affordable Care Act (ACA).• Conducted exit interviews to identify reasons for employee termination.

• Assisted Sr. HR Director with HR research projects, including relocation, virtual presence, and HRIS selection.• Managed recruiting for corporate and field locations and conducted new hire orientations for corporate office.• Oversaw benefit enrollment process for 2,000+ associates including new hire and annual open enrollment.• Partnered with brokers to research/select the best possible benefit options for employees; presented findings to Sr. Leadership. • Completed a compensation analysis across functions and locations.• Assisted legal department and HR Director with internal and external investigations.• Key Achievements:o Increased Affordable Care Act Compliance from 62% to 968% within 2 short months.o Promoted within 1 year of hire to a more specialized HR role due to work ethic and people skills.

Overland Park, Ks, Us

• Managed recruiting (screening, interviewing, testing) for all departments and represented company at job fairs.• Conduct New Hire Orientation, Benefits Orientation and Safety Training.• Developed the Employee Handbook as well as Performance Review Process.• Manage Unemployment Claims.• Implemented Employee of the Month Program, and Employee Engagement Weekly Surveys.• Wrote and publish the Monthly Operational Statement.• Compute and process payroll for 9 Departments, 90+ Employees.• Key Achievement: Hired as the company’s first-ever HR professional; created all workplace policies and procedures, manuals, recognition programs, and HR audit procedures.

Philadelphia, Pennsylvania, Us

Site Manager (2009-2013)  • Served as on-site HR Generalist for Corporate Site contract customers, facilitating HR programs, managing recruiting, and liaising employee issues/resolutions.• Assisted with the recruiting of management and hourly staff and completed performance reviews for hourly associates.• Implemented new and established business practices to achieve customer satisfaction, developing associates to become loyal experts in their positions, and to surpass individual and team goals.• Conducted wage and hour audits/training and audited district for compliance to federal, state and company policies.• Facilitated training and onboarding for 500+ salaried and hourly associates. • Key Achievements: o Selected by Business VP to conduct career fairs and seminars on university campuses across the United States and Canada.o Original Lead Trainer in Aramark’s World Class Customer Service Program, training 1000+ employees company-wide, throughout the United States. o Promoted to a more specialized HR role due to work ethic, HR expertise, and people skills.