A trusted, global People Operations (HR) and Performance Director, working with organisations, for over 12 years in human resources, employee experience, talent development, leadership, performance management, communication, employee engagement, operational excellence, employee relations and culture transformation. Experience spanning across, contact centres, retail, hospitality, events, leisure, media, automotive, property, manufacturing and Tech/ SAAS verticals. Best Selling Author of Emotioneering Business Results Contributor & Featured in The Home Worker Magazine and Your Business Magazine 2022 with James Caan CBEKey Skills include - Performance Management, Human Resources Management, Leadership, Stakeholder Management, People Operations Strategy, Employee Experience, Employee Relations, Employee Engagement, Business Operations Strategy, Business Analysis, Team Building, Project Management, Standard Operating Procedures (SOP), Management Consulting, Communications, Health and Well-being, Digital Marketing, eLearning, Culture Transformation, Change Management, Learning and Development. Melissa has delivered over 15,000 hours of Consultancy and Coaching plus over 1,000 Training Workshops - from frontline employees to board level executives. With a true passion for people development, this has been Melissa’s driving motivation for the last 20 years to make an impact and help unlock potential. A confident and captivating public speaker for events run by companies such as Dell, Swoop Technologies, JPI Media and Futureheads. Awarded 'Game Changer of The Month' by Creative Talk MagazineOpen to discuss interim opportunities, project and contracts