-Organizing and executing training programs for branch personnel-Evaluating employee performance and providing feedback and coaching as needed-Recognizing employee achievements and encouraging excellence in the work environment-Developing and implementing sales plans-Conducting regular sales and operations meetings-Briefing employees on current sales goals, promotions, and other relevant information-Organizing marketing activities and events for the branch-Increasing brand awareness for the company within the community-Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback-Resolving customer problems as needed-Complying with all applicable laws and regulations for the industry within your state-Assessing market conditions and identifying opportunities-Drafting forecasts and business plans-Managing budgets, allocating branch funds, and defining financial objectives-Coordinating with other branches to share knowledge, plan promotional activities, or achieve goals-Adhering to high ethical and professional standards

-Identify risks within the business-Ensure employees are complying with company policies-Look for growth opportunities within the branch-Establish and maintain relationships with new and existing clients-Ensure marketing strategies are executed-Manage staff, aiding them in goal setting-Ensure a safe environment, including theft prevention

As branch manager, I get to focus my time and efforts on my greatest passion, Colleague development! I use a variety of coaching methods to help grow my branch colleagues towards reaching their personal career goals. I then identify different solutions to help them attain and exceed those goals. When my colleagues prosper, I know that I have been able to make a positive impact, and that is how I measure my own success.

- Thorough product/service knowledge and thorough knowledge of regulatory, policy and compliance issues- Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems- Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques- Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in each marketplace- Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills- Ability to evaluate and resolve problems and issues with minimal guidance- Demonstrated success in retail sales environment- Working knowledge of employment practices including rewards and recognition, employee development, and change management-Oversee of seven retail banking offices, with 3 being instore

-Managing and overseeing administrative aspects of day to day operations. These aspects include but are not limited to maintaining current liquor licenses, identifying and contacting potential suppliers, and negotiating contracts, tracking and maintaining inventory, managing budgets, and identifying and setting benchmark goals for the business-Recruiting, hiring, training, supervising staff-Overseeing scheduling of staff to ensure that the establishment runs smoothly during peak hours-Ensuring that industry-specific quality and safety guidelines are followed by all staff-Maintaining up to date licenses per current legislation-Ability to work in a diverse environment with both staff and clients-Identifying, planning, and executing promotional events-Ability to communicate calmly and effectively to diffuse tense interactions that might occur to maintain a safe and fun atmosphere for both guests and staff