Melissa Richardson

Melissa Richardson Email and Phone Number

Human Resources Leader @ Colorado Springs Utilities
colorado springs, colorado, united states
Melissa Richardson's Location
Colorado Springs, Colorado, United States, United States
Melissa Richardson's Contact Details

Melissa Richardson personal email

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Melissa Richardson phone numbers

About Melissa Richardson

Melissa Richardson is a Human Resources Leader at Colorado Springs Utilities. She possess expertise in performance management, training, coaching, leadership development, instructional design and 10 more skills.

Melissa Richardson's Current Company Details
Colorado Springs Utilities

Colorado Springs Utilities

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Human Resources Leader
colorado springs, colorado, united states
Website:
csu.org
Employees:
1397
Melissa Richardson Work Experience Details
  • Colorado Springs Utilities
    General Manager - Customer Services
    Colorado Springs Utilities Nov 2018 - Present
    Colorado Springs, Colorado, United States
    Fostered a customer-centric culture enabling Colorado Springs Utilities to provide a superior customer experience resulting in being awarded “Most Trusted Brand” by Cogent, recognized nationally by J.D. Power, and recognized locally by the Better Business Bureau. Strategically lead and manage all aspects of customer services operations: Business Account Management, Customer Application Management, Customer Experience, Customer Service Center, Revenue and Billing, and a budget of ~$15M.
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  • Colorado Springs Utilities
    Revenue And Billing Manager
    Colorado Springs Utilities Nov 2013 - Nov 2018
    Colorado Springs, Co
    Responsible for casting vision, leading, and managing the section consisting of the following units: Customer Lobby, Credit and Collections, and Payment Operations. Assumed additional responsibilities of Revenue Protection (Field Collections) and Customer Billing. Also, led the Customer Service Center section responsible for customer service of the phone, chat, and email channels.
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  • Colorado Springs Utilities
    Organizational And Professional Development Supervisor
    Colorado Springs Utilities Jul 2009 - Nov 2013
    Colorado Springs, Co
    Provided leadership, vision, and management to the unit as part of the University of Springs Utilities. Supported all learning within the School of Organizational and Professional Development and the School of Customer Relationships including all onboarding, leadership, computer systems, supervisory/managerial competencies, business skills, and customer service training for the organization. Provided organizational development opportunities including coaching, teambuilding, needs assessment, conflict management, and culture/change management. Developed a performance-driven culture resulting in an award-winning, comprehensive leadership development program.
  • Colorado Springs Utilities
    Senior Hr Staffing Specialist
    Colorado Springs Utilities Mar 2008 - Jul 2009
    Colorado Springs Utilities
    Recruited to provide leadership and project management to the Workforce Planning Section of the Human Resources Department. Served as advisor to the Workforce Planning Supervisor on vision, strategy, and employee development.
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  • Bethany University
    Human Resources Director
    Bethany University Apr 2005 - Mar 2008
    Created and developed a viable Human Resources Department for the university. Served as principal advisor to the Chief Financial Officer on strategy, compliance, and development of HR program. Conducted needs assessment and implemented the following strategic objectives.
  • Spherion
    On-Premise Manager
    Spherion Nov 2000 - Apr 2005
    Provided strategic leadership, optimized business opportunities and ensured total client satisfaction for 350-seat call center.

Melissa Richardson Skills

Performance Management Training Coaching Leadership Development Instructional Design Workforce Planning Team Building Leadership Employee Training Employee Engagement Instructor Led Training Team Leadership Employee Relations Onboarding Succession Planning

Frequently Asked Questions about Melissa Richardson

What company does Melissa Richardson work for?

Melissa Richardson works for Colorado Springs Utilities

What is Melissa Richardson's role at the current company?

Melissa Richardson's current role is Human Resources Leader.

What is Melissa Richardson's email address?

Melissa Richardson's email address is mr****@****csu.org

What is Melissa Richardson's direct phone number?

Melissa Richardson's direct phone number is (719)-448*****

What skills is Melissa Richardson known for?

Melissa Richardson has skills like Performance Management, Training, Coaching, Leadership Development, Instructional Design, Workforce Planning, Team Building, Leadership, Employee Training, Employee Engagement, Instructor Led Training, Team Leadership.

Who are Melissa Richardson's colleagues?

Melissa Richardson's colleagues are Alex Chambers, Tyler Hutchison, Carole Grindrod, Matt Manzione, Matthew Freeman, Consuelo Busemeyer, Ty Mitchell.

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