Melissa Davidson-Ross Email and Phone Number

Process payments for service department as well as sales for new vehicles, answer phones, data entry, dealer trades, check in new vehicles, comprise finance reports.

Provide policy information for providers and members, process claims, quote deductibles, out of pocket expense, co-insuranse, and data entry

Provide customers with service activation support for Voice service callingfeatures.Provide customers with service activation support for Data Service PCconfiguration, home router configuration, and/or e-mail/internet applications.Provide customers with service activation support for Video service set-top boxconfiguration.Issue customer initiated change orders.Issue maintenance initiated change orders.Create trouble reports.Provide customers with trouble status.Perform analysis and isolation of trouble conditions.Sort troubles with User, Voice Network, Data Network, Video Network & OS Plantcategories. Provide trouble resolution and closeout when possible.Provide Home Network Equipment Support to customers.Provide Home Jack and Wiring Support to customers when applicable.Affiliate ISP Support.Operate a PC/data terminal to maintain status of service orders and trouble reports invarious FiOS operations databases.Dispatching trouble reports and service orders to appropriate outside installation andrepair forces and receiving close out information from those groups.Negotiating dates, times and access arrangements associated with resolvingcustomer service order fallout and trouble report.

Meeting or exceeding client goals for quality and performance for assigned programs.Positively motivating Contact Center RepresentativesMonitoring program objectivesProvide on-the-job trainingCreate a team/positive atmosphereDevelope overall contact skills and program troubleshooting. Responsible for the administrative management of assigned Contact Center Representatives (this includes 90-day and annual reviews)Complete assigned reports and feedback; and auditing work stations at the conclusion of the scheduled shift.

Maintained knowledge of tax code changes, and of accounting procedures and theory in order to properly evaluate financial information. Sent notices to taxpayers when accounts were delinquent. Requested that the state and federal revenue service prepare a return on a taxpayer's behalf in cases where taxes had not been filed. Secured a taxpayer's agreement to discharge a tax assessment, and submitted contested determinations to other administrative and judicial conferees for appeals hearings. Checked tax forms in order to verify that names and taxpayer identification numbers were correct, that computations had been performed correctly, and that amounts matched those on supporting documentation. Entered tax return information into computers for processing.

Ordered and received supplies and equipment.Directed and coordinated bakery deliveries. Prepared and maintained inventory and production records.Set time and speed controls for mixing machines, blending machines, and steamkettles so that ingredients will be mixed or cooked according to instructions. Decorated baked goods such as cakes and pastries.Adapted the quantity of ingredients to match the amount of items to be baked. Measured and weighed flour and other ingredients to prepare batters, doughs,fillings, and icings, using scales and graduated containers. Applied glazes, icings, and other toppings to baked goods, using spatulas orbrushes. Observed color of products being baked, and adjusted oven temperatures,humidity, and conveyor speeds accordingly.Combined measured ingredients in bowls of mixing, blending, or cookingmachinery.

Managed all daily operations of the restaurant. Managed inventory and ordering of food, equipment and supplies. Arranged for routine maintenance and upkeep of the restaurant, its equipment, and facilities. Placed orders with distributors and scheduled delivery of fresh food and supplies. Monitored employees and patrons to ensure personal safety of everyone. Utilized computers to track orders, manage inventory, and process payments.