Melissa Demmin Email and Phone Number

-Responsible for answering and directing all calls to appropriate area-Order food for clients for lunches-Complete time cards for shop employees using a SAP program-Helped with customer service converting quotes for clients -Helped with documentation scanning binders of important paperwork-Stocked supply room and kept a log of all needed supplies

-Maintained a clean reception area, including lounge and associated areas.-Scheduled surgeries for animals and booked appointments.-Politely assisted customers in person and via telephone.-Helped vet techs to restrain animals while they provided medicine or nail cuts

-Managed high call volume with tact and professionalism.-Addressed and resolved customer product complaints empathetically and professionally.-Gathered and verified all required customer information for tracking purposes.-Used many systems to find and detect fraud on accounts

-Provided an elevated customer experience to generate a loyal clientele.-Developed reputation as an efficient service provider with high levels of accuracy.-Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.-Handled currency and credit transactions quickly and accurately.

-Hired and trained staff.-Greeted customers and provided excellent customer service.-Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.-Verified that prepared food met all standards for quality and quantity.-Followed food safety procedures according to company policies and health and sanitation regulations.