Melissa Demuro Email and Phone Number

• Selected to participate in the Women’s Impact Alliance Unlock Your Leadership Program, which works to advance the world’s highest potential and game-changing women leaders in social and environmental change.• Engaged in executive coaching, trusted peer-to-peer forums, and leader-lab practice modules to increase leadership capacity in social change.

• Selected through a rigorous process for a fellowship program to apply and gain leadership skills in support of K-12 education; engaged with a 45-person cohort through professional development and advanced high-impact work at a placement organization.• Designed the strategy for a new initiative to support school operations teams, serving 18 schools and 4,500 students, with challenges in compliance, operations, and other key non-academic tasks by building a self-paced, online learning series for 25+ staff.• Identified opportunities for special education revenue generation by analyzing current funding, researching barriers, and synthesizing inputs to institute a service offering that supports schools in maximizing funding.

• Organization Readiness Change Manager, Native Mobile App Development, National Childcare Provider Managed five team members and executed agile project management activities to direct readiness and adoption efforts that prepared families, teachers, and school leaders across 900 early childhood centers for the launch of a customized mobile app.• Organizational Change Management (OCM) Manager, Human Resources Service Delivery and Workday Implementation, Higher Education Institution – Executed change management services including training and communications, managed a cross-functional team of five, and collected and leveraged end-user feedback, which increased the organization’s readiness for a university-wide transformation by 20% in four months.

• Talent Consultant, Human Resources Service Delivery, Higher Education Institution – Guided a workforce transition strategy to centralize services across 40 colleges and units and align 450 individuals to jobs in a new organizational model; spearheaded weekly sessions with eight vice presidents to operationalize the strategy and track progress.• Strategy and Operations Consultant, Career and Technical Education Assessment, Pre-K-12 School –Surveyed students and alumni, interviewed employers, analyzed workforce data, and assessed the market to co-create an apprenticeship program offered to over 975 students to support them in pursuing an alternative pathway to a viable, living-wage career beyond college. Operationalized the apprenticeship program by creating the financial model, developing the communications and marketing strategy, allocating resources across identified responsibilities, and implementing metrics for continuous improvement. • Business Process Design Consultant, Early Childhood Transition, City Department of Education –Investigated and mapped five current state processes through documentation review, data analysis, and focus groups that identified hand-offs, pain points, and inefficiencies; recommend opportunities for improvement with performance evaluation metrics. Planned and facilitated four user-centered design labs with 14 leaders and engaged 50 staff through working sessions to redesign the city’s early education enrollment process, impacting 120,000 families and increasing awareness of and access to programming. • Change Lead, Value Proposition Assessment, National Workforce Development Nonprofit – Led project operations, managed one analyst-level resource and determined project scope and approach. Conducted 20 stakeholder interviews and developed key insights and recommendations for the organization to differentiate itself and build a sustainable funding model.

• Business Strategy Consultant, Strategic Assessment, National Workforce Development Nonprofit – Analyzed beneficiary demographic data and synthesized findings from stakeholder interviews to develop a strategic recommendation to improve beneficiary outcomes. Created and automated Excel tools to leverage across 12 chapters to prioritize recommendations and evaluate existing and new partnerships.• Change Practitioner, Group Purchasing Organization (GPO) Conversion, Healthcare Provider – Directed the lab conversion process, one of three necessary conversions for the GPO change; led weekly meetings with six key stakeholders by preparing agendas and delegating tasks, resulting in the procurement of 500+ lab items adhering to compliance. Established a strategy to resolve match exceptions involving research, data analysis and managing three buyers that achieved a 32% decrease in match exceptions in two months.

• Business Analyst, PeopleSoft Implementation, Healthcare Provider – Led the “No Purchase Order/No Pay” initiative for six hospitals and 70 non-acute doctor’s practices, one of eight critical components of PeopleSoft go live. Through data analysis, identified the largest expenditures outside the PO system and recommended an action plan for compliance, with two hospitals achieving 39% more spend and 18% more transactions tied to a PO in eight months. Created and delivered training for 400+ individuals across four hospitals in a new procure to pay process that achieved the desired effect with 33% more spend and 20% more transactions occurring through the PO system in the first eight months. Developed and implemented a separate PO system for 70 non-acute doctor’s practices, which included creating an automated PO number generator in Excel, managing two hospital resources, resulting in 41% more spend and 56% more transactions occurring via a PO in four months.• Project Management Analyst, SAP Enterprise Resource Planning Solution, State Government – Ensured completion and on-time client submission of over 100 deliverables across 13 different work streams through successful tracking, coordination, organization, and attention to detail. Initiated and created a deliverables calendar unique to each team distributed weekly, after recognizingthe need to better communicate deliverable deadlines to both the technical and functional teams.

• Managed the student leadership board including 5 Executive Council members and 60 Program Leaders • Coordinated programming for over 25 student-led community outreach groups• Advised students interested in starting new Campus Y service programs• Organized and implemented the application process for selecting Campus Y student leaders • Served on the Campus Y Board of Advisors

• Managed and recruited volunteers for the Washington University Campus Y Tutoring Program• Led information and training sessions for volunteers • Facilitated tutor correspondence by monitoring the program's email account and coordinating the volunteer roster• Created surveys for the tutors, compiled the results, and completed statistics for the program

• Communicated and worked effectively with other Greek organizations' Panhellenic delegates • Provided a line of communication between Delta Gamma and the greater Greek community • Supervised two of Delta Gamma’s officers (Director of Activities and Director of Alumnae Relations)• Served as a member of Delta Gamma’s Chapter Management Team and contributed to the decisions made for the chapter

• Executed deal generation through research, data collection, and MS Excel/Office work• Generated marketing resources including fact sheets, pitch books, and website design and content• Collaborated on investment due diligence projects and client presentations

Through Washington University’s Center for Experiential Learning, participated in the Practicum Program and provided consulting services to a start-up company that has developed novel technology related to the use of enzymes for a variety of applications.• Assessed and analyzed the expected investment, costs, revenue, and competition of entering new markets• Researched ways to leverage the company in potential acquisitions, joint ventures, and licensing arrangements

• Served as an assistant at Washington University's Earth & Planetary Sciences Library• Coordinated various library tasks such as documenting and preserving library materials and assisting patrons

• Analyzed data in Excel to track the organization's progress• Conducted research projects to contribute to the recruiting process and the search for new corporate partners • Created marketing resources by updating social media accounts and writing articles for the newsletter

• Facilitated and supervised campers ages 4 to 10• Designed and effectively implemented activities for the campers

• Developed course outlines and syllabuses for American Literature and History courses• Led sessions with students and teachers about schooling in America• Completed research and writing-driven tasks to contribute to the company database

• Facilitated and supervised campers ages 4 to 10• Designed and effectively implemented activities for the campers

• Facilitated the arrival of patients at the Hospital• Interned in the Hospital’s finance department