Melissa Dennis Email & Phone Number

Leichhardt, Nsw, Au

As a specialist in supporting and configuring a highly customisable database within a Healthcare Clinical Information System (CIS), I focus on diagnosing and resolving complex issues while ensuring our clients' evolving needs are met. With a deep understanding of healthcare industry requirements, user needs, and reporting specifications, I work closely with multiple stakeholders to deliver solutions that align with regulatory mandates and optimise system functionality.The program includes many configuration/ maintenance services, including B2B, system upgrades, data migration, & customised reporting. In addition, I train users to maximise the platform’s features, supporting clinical safety, decision-making, trend analysis, and patient care management. My training ensures users leverage the software for key functions like KPI capture and automated communication, ultimately delivering risk mitigation and time-saving benefits.My role involves close collaboration with Development and Product teams to drive customer success, from offering feedback for product development roadmaps to assisting in beta launches and user acceptance testing (UAT). During new releases, I deliver "hyper-care" support, ensuring a smooth transition to live environments and addressing any issues that arise.Key achievements include reducing onboarding time through efficient mastery of platform functionalities and creating detailed onboarding documentation to enhance knowledge transfer. My proactive handling of customer pain points has led to high satisfaction, as I work to resolve configuration issues while escalating development-related concerns when necessary. I also build strong inter-team relationships, ensuring collaboration and clear communication across Support, PACC, and other departments.Through learning from business leaders and applying strategic insights, I continually improve my approach to communication and teamwork, aligning my contributions with the organisation’s broader goals

Matraville

My key delivery in this role is to review business weaknesses and implement systems to ensure task closeout efficiently and business risk management. This included optimising sales flows, creating operations gantt charts, implementing data management platforms such as CRM & LMS, clearly defining role responsibilities for staff, and establishing auditing practices. A heavy focus throughout this delivery was on the integration between departments to streamline services, reduce information loss, and enhance response times to clients.

Matraville

Through my excellent interpersonal skills and communications, I liaised with potential clients to understand their security and risk management needs. To ensure successful service delivery, I fostered strong relationships with clients' managing directors, industry sector CEOs, and various stakeholders, including government bodies. I organised multi-stakeholder interactions and conducted site inspections to assess risks and tailor services accordingly. Determining scope requirements and implementing management processes and documentation for the project.The successful delivery of services relied on my stellar ability to work in-conjunction with multiple departments, inclusive of operations, finance and human resources. I ensured contract KPIs and legislative-requirements were met through meticulous planning, delivery, and post-event debriefs. Providing quantifiable data for the client and ensuring continual improvement and growth for the company.

Kensington

My role centred on creating consistent and high-quality hospitality experiences, by meticulously managing multiple facets of event planning and execution. By understanding the clients’ requirements, I could suggest suitable venues and event management services that would enhance their guests' experience and deliver their event goal outcomes.Overseeing the event booking system; I handled quotation preparation, sales inquiries, and conducted site inspections promptly. Liaising with clients on their events, and ensuring all relevant details were documented was crucial. As part of the scope, I managed incoming phone inquiries, provided necessary event information to internal teams for workforce planning, and coordinated logistics with various stakeholders within UNSW, such as security, onsite-services, and marketing. Financial aspects were also managed diligently, with accurate recording of event financials within the booking software and timely invoicing.

Matraville, Nsw

My responsibilities encompassed various facets of event management, including proposal development and contract fulfilment. Working closely with the National Operations Manager, I played a key role in event execution. Effective stakeholder liaising was integral to ensuring smooth operations. Financial management, including invoicing and maintaining registers, was handled with precision. Additionally, I managed website content and oversaw budget allocations for auxiliary event items, ensuring resources were allocated efficiently and events ran smoothly within financial constraints.

Surry Hills, Nsw

In my role, I was tasked with developing innovative concepts for cultural events (such as SBS World Movies Secret Cinema, Cancer Council initiatives, and the Mardi Gras Flinders St Viewing). Additionally, I provided support in devising marketing plans for events and managed staffing and crewing logistics. In times of crisis, I offered crucial support in ‘Crisis Management’, assisting in both PR and operations redress. Moreover, I oversaw site office operations and handled the logistics of event signage and site kits. Coordinating staff travel, accommodation, and catering was also part of my duties, ensuring smooth operations and a seamless experience for all involved.

Darling Harbour, Sydney

As the supervisor, I oversaw the smooth running of functions and events, acting as the primary point of contact during these occasions. I prioritised exceptional customer service, maintaining close communication with clients and ensuring meticulous attention to detail. Additionally, I supervised catering operations to uphold high standards. Managing event setup and pack-down was part of my purview, to ensure a smooth delivery of services from the vendors to meet the clients expectations.Collaboration with other museum departments was essential to ensure events ran smoothly, involving coordination on timings, setup, and specific function requirements.

Risk Analysis & Management (Level V Certification)

OUTCOMES: Apply risk analysis, risk mitigation and modelling techniques, to effectively harm minimise crowd impacts at places of mass.

Bachelor Of Arts & Ent. Management

Certificate Iv In Whs

Diploma Of Events Management

Certificate Ii In Security Operations

Certificate Iii In Tourism