Highly-motivated, goal oriented person with over 7 years of experience in the Retail industry and 4+ in management. Excellent reputation for resolving problems and driving overall operational improvements. Enthusiastic team player who consistently meets goals and develops new processes that drive business results. Experience in managing people at different levels, improving procedures as well as performance of employees through training, coaching, mentoring, employee appraisals and feedback on… Show more Highly-motivated, goal oriented person with over 7 years of experience in the Retail industry and 4+ in management. Excellent reputation for resolving problems and driving overall operational improvements. Enthusiastic team player who consistently meets goals and develops new processes that drive business results. Experience in managing people at different levels, improving procedures as well as performance of employees through training, coaching, mentoring, employee appraisals and feedback on performance to achieve corporate objectives and ensure high quality standards are maintained across store. Seeking an opportunity where my skills can be utilized towards growth and excellence while contributing to company’s success.Recruit, mentor and develop customer experience associates. While nurturing an environment where they can excel through encouragement and empowermentMentor the team on resolving customer complaints and offering personalized advice while enabling the senior service team to act as a point of escalation in ensuring every interaction is legendaryHandle daily branch administrative duties and support frontline staff to maintain professional space and environment in the branch in common areas in line with marketing and regulatory guidelinesLiaise with partners to provide customers with the best banking solutions to their financial needsBuild and lead a diverse team by using employee talent optimally and ensuring their performance management activities are undertaken and completedKeep the team updated about end-to-end processes, policies, procedures, TD’s Code of Conduct and Ethics, emerging issues, trends, and industry regulations to offer the best customer experienceHelp build an informative and fair work environment by sharing skills and knowledge, promoting open dialogue and motivating teamCoach the team to ensure customer issues are handled in a timely way, appropriately and consistent with customer problem resolution guidelines Show less

• Mentor the team on resolving customer complaints and offering personalized advice while enabling the senior service team to act as a point of escalation in ensuring every interaction is legendary• Handle daily branch administrative duties and support frontline staff to maintain professional space and environment in the branch in common areas in line with marketing and regulatory guidelines• Liaise with partners to provide customers with the best banking solutions to their financial… Show more • Mentor the team on resolving customer complaints and offering personalized advice while enabling the senior service team to act as a point of escalation in ensuring every interaction is legendary• Handle daily branch administrative duties and support frontline staff to maintain professional space and environment in the branch in common areas in line with marketing and regulatory guidelines• Liaise with partners to provide customers with the best banking solutions to their financial needs• Maintain optimal employee scheduling to meet customer demands and compliance requirements; resolve and recommend improvements in daily operations to achieve operational excellence• Build and lead a diverse team by using employee talent optimally and ensuring their performance management activities are undertaken and completed• Keep the team updated about end-to-end processes, policies, procedures, TD's Code of Conduct and Ethics, emerging issues, trends, and industry regulations to offer the best customer experience• Help build an informative and fair work environment by sharing skills and knowledge, promoting open dialogue and motivating team• Coach the team to ensure customer issues are handled in a timely way, appropriately and consistent with customer problem resolution guidelines Show less

• Help build a positive and equitable work environment by promoting team effectiveness as well as participating in personal performance development to accomplish team objectives• Act as a primary administrator in the branch to perform a range of customer service transactions such as deposits, withdrawals and bill payments accurately and efficiently• Administer day-to-day branch activities, including providing advice on banking solutions to existing or prospective TD customers within… Show more • Help build a positive and equitable work environment by promoting team effectiveness as well as participating in personal performance development to accomplish team objectives• Act as a primary administrator in the branch to perform a range of customer service transactions such as deposits, withdrawals and bill payments accurately and efficiently• Administer day-to-day branch activities, including providing advice on banking solutions to existing or prospective TD customers within operating policies and procedures• Resolve customers' concerns and report any concerns to management when required• Participate in the timely completion of business processes and procedures to achieve operational excellence• Improve the team's efficiency by recommending improvements to work practices, branch operations and processes related to customer experience• Assist the team by respecting coworkers, explaining complicated information and keeping everyone up to date on the status of routine activities Show less

• Coordinated with team and supervised daily cash and teller functions and ensured accuracy in it.• Provided financial advice to customers and maintained knowledge on various products.• Trained employees in sales initiatives to improve effectiveness of employees and goals.• Planned goals and time frame for branch while developing strategies for each employee.• Participated in various meetings and conducted periodic huddles for compliance and educational needs• Inspected… Show more • Coordinated with team and supervised daily cash and teller functions and ensured accuracy in it.• Provided financial advice to customers and maintained knowledge on various products.• Trained employees in sales initiatives to improve effectiveness of employees and goals.• Planned goals and time frame for branch while developing strategies for each employee.• Participated in various meetings and conducted periodic huddles for compliance and educational needs• Inspected operations by performing spot checks• Ensured compliance with all bank procedures and policies• Trained staff to provide optimal customer services and performed regular checks on staff to ensure compliance to bank policies, coach and to• Maintained records of teller balances and differences accurately. Show less

Improve customer service experienceTake ownership of customers issues and follow problems through to resolutionDevelop service procedures, policies and standardsKeep accurate records and document customer service actions and discussionsKeep ahead of industry’s developments and apply best practices to areas of improvementControl resources and utilise assets to achieve qualitative and quantitative targetsAdhere to and manage the approved budgetMaintain an orderly… Show more Improve customer service experienceTake ownership of customers issues and follow problems through to resolutionDevelop service procedures, policies and standardsKeep accurate records and document customer service actions and discussionsKeep ahead of industry’s developments and apply best practices to areas of improvementControl resources and utilise assets to achieve qualitative and quantitative targetsAdhere to and manage the approved budgetMaintain an orderly workflow according to prioritiesWon LEAUGE OF LEDGENDS Breakfast twice in the past 3 years, for great individual LEI score Show less

Providing clients with advice on day to day banking needs; processing transactions accurately and effectively, investigating problems and resolving customer issues• Meeting day to day banking needs for client’s best interest; including money transfer, deposits, withdrawals, certify cheques, wire transfers, visa increases, visa upsells, pre-authorised transfer and simply save set ups, overdraft protection activations, bill payments, account upsells and data entry to update client… Show more Providing clients with advice on day to day banking needs; processing transactions accurately and effectively, investigating problems and resolving customer issues• Meeting day to day banking needs for client’s best interest; including money transfer, deposits, withdrawals, certify cheques, wire transfers, visa increases, visa upsells, pre-authorised transfer and simply save set ups, overdraft protection activations, bill payments, account upsells and data entry to update client profiles• Able to complete investigations for fraud, wire payments, ect and also able to navigate through OPC • Combining extensive product knowledge and good listening skills to provide clients with options of TD products and services to facilitate their banking experience• Performing secure desk operator tasks, such as; opening/closing branch, cash handling/counting, cash and cheque balancing• Maintaining sales revenue pace over 100% and completing sales goals• Always seeking for advice opportunities to refer clients to financial advisors to better assist their financial circumstances• increasing branch revenues by capitalizing on opportunities for sales and referrals with every client by providing excellent service to secure repeated business for each client• Won LEAUGE OF LEDGENDS Breakfast twice in the past 3 years, for great individual LEI score Show less