Melissa Devito Email & Phone Number

Trumbull, Connecticut, United States

Wilton, Connecticut

• Responsible for being the first contact with prospective clients and primary contact once a business relationship is established.• Convert inquiries into sales appointments or service calls.• Identify solutions and opportunities to upsell Invisible Fence Brand products and services to existing clients.• Resolve customer problems, complaints and issues promptly with positive recovery results.• Perform a variety of tasks simultaneously in a fast paced environment while on… Show more • Responsible for being the first contact with prospective clients and primary contact once a business relationship is established.• Convert inquiries into sales appointments or service calls.• Identify solutions and opportunities to upsell Invisible Fence Brand products and services to existing clients.• Resolve customer problems, complaints and issues promptly with positive recovery results.• Perform a variety of tasks simultaneously in a fast paced environment while on the phone with clients.• Possess an outstanding phone presence, enthusiasm, professionalism and a positive attitude.• Follow up with prospective clients or existing clients in a timely manner. Show less

Stratford, Ct

• Transferred to Crunch Fitness Stratford, CT in July 2017 as a General Manager to manage a club with higher monthly revenue and profit.• Manage a team of over 20 employees including Membership Advisors, Personal Trainers, Group X Manager, and Assistant Manager.• Professionally dealt with approximately 500 customers a day to achieve the highest level of customer service.• Contact outside vendors via email and phone to cross promote businesses or to attend events related to… Show more • Transferred to Crunch Fitness Stratford, CT in July 2017 as a General Manager to manage a club with higher monthly revenue and profit.• Manage a team of over 20 employees including Membership Advisors, Personal Trainers, Group X Manager, and Assistant Manager.• Professionally dealt with approximately 500 customers a day to achieve the highest level of customer service.• Contact outside vendors via email and phone to cross promote businesses or to attend events related to health and fitness.• Handle all email and phone inquiries regarding corporate accounts, membership and personal training.• Track all project deadlines to facilitate smooth workflow.• Operate spreadsheets and use calculating functions in excel to report monthly cash flow.• Improved employee retention by motivating and engaging employees.• Utilized social media by initiating the use of Instagram to Crunch Connecticut locations and actively managing Facebook site to increase exposure, engage with members and increase membership sales. Show less

Orange, Ct

• Maintain and update instructor contact list.• Oversee sub emails and confirmations.• Maintain excel spreadsheet for class attendance.• Review group fitness classes and class counts with operations manager and owner every quarter.• Attend Monthly meetings with all managers.

Orange, Ct

• Educate, train and supervise all member services representatives and certified personal trainers while assisting the General Manager accomplish all delegated projects and responsibilities.• Schedule interviews and meetings with local businesses and prospects for General Manager.• Coordinate inventory orders for office supplies and manage multiple aspects of payroll, shift coverage, and club maintenance.• Scan and file completed documents and retrieve information as… Show more • Educate, train and supervise all member services representatives and certified personal trainers while assisting the General Manager accomplish all delegated projects and responsibilities.• Schedule interviews and meetings with local businesses and prospects for General Manager.• Coordinate inventory orders for office supplies and manage multiple aspects of payroll, shift coverage, and club maintenance.• Scan and file completed documents and retrieve information as needed.• Plan, coordinate, and participate in numerous marketing and public relation events to promote membership enrollment. Show less

Stratford, Ct

• Commended by management for consistent work ethic, maintaining and organizing the club, and conducting call drives.• Oversee front desk area including greeting members, giving tours and responding to a high volume of telephone inquiries regarding membership.• Compose new resident letters and prepare and assemble mail to prospects in the area.

Milford, Ct

• Achieved self-set sales goals by up selling to customers and providing satisfactory customer service.

Trumbull, Ct

• Develop, coordinate, and implement daily activity programs and services for residents with cognitive impairment. Assist in the development of programs that are engaging and maintains each residents highest level of physical, social and psychological well-being.

Conway, Sc

• Conduct group exercise sessions for beginner, intermediate, and advanced individuals by assessiong their needs.