Melissa Doherty Email & Phone Number

Amherst, Nova Scotia, Canada

Moncton

- Repair Hearing Aids-Explain functions and uses of hearing Aids-Recalls-Order Supplies-Order Hearing Aids-Book Appointments-Process Paperwork, Take Payments

Amherst, Nova Scotia

• Albion Auto has same Ownership as Scotia Hyundai and Amherst Chrysler, Moved To Albion Auto for Management position
• Manage 4-6 Employee’s (scheduling, mediating conflicts, semi annual reviews etc)
• Monthly reports, month end, year end
• Maintained inventory (ordering, inventory counts etc)
• Marketing for the business (making flyers to distribute, Facebook ads)
• Maintained schedule assuring technicians are fully booked properly

Amherst Nova Scotia

• Data entry for all new and used vehicles, including creating files and customer key tags
• Examine customer service history to determine maintenance service requirements and make follow up calls to arrange appointments
• Process all dealer trades
• Contact customers to book appointments for all Recalls and/or Campaigns
• Maintain dealership websites, included uploading all information about used vehicles
• All reception responsibilities including: weekly reports to zone office, all aspects of customer service, filing, and office supply ordering

Amherst, Nova Scotia

• Worked here to help employer, once they found someone permanent went back to my previous position at Scotia Hyundai (Same Owner at both Dealerships) Still able to fill in for staff shortages.
• Contact Customers to book appointments, give customers information about recalls and reminder calls.
• Greet customers and assure customer information is correct, including going outside to vehicle to check for VIN, and KMS
• Maintained schedule assuring technicians are fully booked properly
• Maintained service area dispatching work orders to 6 Technicians
• Examine customer service history to determine maintenance service requirements and make follow up calls to arrange appointments

Amherst Nova Scotia

 Responsible for patient intake Explained and performed preliminary eye testing Assisted patients in selection of eyewear based on prescription needs and esthetics Managed and ordered stock (glasses and contact lenses) Reactivated dormant patient files by doing recalls and booking appointments Made a seamless transition to a paperless operating system

Amherst Nova Scotia

• Promoted, sold and activated Bell-Aliant products
• Accepted bill payments, explained services to customers and arranged sales displays
• Diffused irate customers completing the transaction with client satisfaction
• Successfully maintained top sales within the local branch 10 months in one year
• Achieved top 15 ranking for sales in all of Atlantic Canada on 3 separate occasions in 2010

Medical Administration Diploma, Medical Administrative/Executive Assistant And Medical Secretary, 1 Year

Medical Office Terminology Microsoft Word Microsoft Excel Microsoft Access Medical Transcription Business Communications

Human Services

Education record