Guest Relations Manager
CurrentBridgeClimb is Sydney’s premier tourism organisation and a world-famous, iconic and international brand. As Guest Relations Manager, my objectives are to engage and motivate the frontline team and manage and develop the performance of over 40 direct reports, with a large focus placed on the customer experience end to end. Working closely with the Head of Guest Relations, Management and Leadership of up to 30-40 Staff, Event Planning, Logistics and Facilitation, Department Recruitment, Training and Ongoing Development, Monitoring and Managing Team Performance, Incentives and Engagements, Risk Management for Special Events and New infrastructure and processes