Melissa Duchmann Email & Phone Number

Mississauga, Ontario, Canada

Assist in the marketing and continued growth of our business through the outreach of the sales leads programs.Build relationships with our technicians, our sales reps, and our front-line employees to promote the leads programs.Monitor the sales leads cycle and provide leadership to direct reports to ensure all opportunities are actioned and the rewards are allocated when the lead is closedReport on lead statuses and provide ad hoc reporting to management.Monitor the Sales Leads e-mail in-box and the corporate website to action inbound leads quicklyUse various systems and applications to log, assign, track, close and reward leads activities.Follow up on lead statuses and provide updates to stakeholdersRespond to inquiries from managers, technicians and sales repsBe the face of the Outreach Program to ensure technician satisfaction and improve participationReport on the results of the Outreach Program responsesIdentify and recommend opportunities to improve department efficiency and effectivenessCreate status reports.Develop strong employee to supervisor relationships, performance management and career development.

Toronto, Ontario, Canada

• Fielding incoming calls, emails, to the Claim Contact Centre which include general inquiries, processing of new claims reported • Providing initial guidance on new claims process and communicating to insureds expectations and future steps to be taken • Assigning files based on severity and maintaining assignment log • Providing claims updates to underwriters, brokers, insureds, and vendors while adhering to Bank policies and applicable laws.

Toronto, Canada Area

Toronto, Ontario, Canada

• Processed all transactions related to newly created and existing city files, payments and reporting.• Ensured all transactions and assigned tasks are processed completed in goof order and in a timely manner as per set service standards.• Maintained optimum productivity levels• Processed, balanced, reconciled, checked and corrected data• Trained new colleagues• Called cities• Participated in special projects and carries out any other similar or general task at request.

Toronto, Canada

• Screening all applications for completeness, accuracy, and ambiguity.• Administers and processes product specific financial and non-financial transactions, according to B2B Bank’s standards, policies and procedures.• Researches, prepares, processes, balances, reconciles, and ensures quality control of all financial and non-financial transactions for clients.• Maintains client files, ensures efficiency in retrieving documents and archives closed files for easy accessibility.• Completes daily workload within strict timeframes set by B2B Bank and addresses any issues with the supervisor.• Participates in special projects and carries out any other similar or general task at the request of their superior or that may be required by their functions.

Bagotville, Canada

• Acted as a communication liaison through radio system.• Managed and supported travel department.• Solved problems and made quick decision according to the situation.• Worked under pressure.

Quebec, Canada

• Research on economic impacts and social benefits of the event “Grand prix Cyclisme” on a local community.• Developed surveys and interviewed the international cycling teams / community members.• Processed data and analyzed results.• Drafted detailed reports.

Drusenheim France

• Gave customer support over the phone.• Booked appointments and organize files.• Prepared brochures, invoices, orders and reports.• Prospected and organized company’s participation in wedding fair.

Master'S Degree

Bachelor'S Degree

Technical Certificate