Melissa Durham Email and Phone Number

🌟 Leading a dynamic team of HR Generalists, dedicated to enhancing policies, optimizing processes, and providing exceptional Tier 1 HR support.🌐 Led the development and execution of UA's corporate hybrid strategy, successfully establishing remote, hybrid, and in-office work designations, continuously adapting and refining them in response to evolving market dynamics.🚀 I championed the implementation of the HR Shared Services Model, optimizing HR operations and enhancing efficiency, through the utilization of the ASK HR Ticketing System.🤝 Collaborating seamlessly with HR partners (HRBPs, Talent Acquisition, DEI, Learning and Development, Transformation Office, Total Rewards, and HR Admin/Operations), Legal, FP&A, and Communications to deliver holistic HR solutions aligned with our business objectives.📊 Harnessing the power of HR data and metrics to drive both operational and strategic decision-making, ensuring that every step we take is informed and impactful.📅 Managing HR Operations initiatives to realize our People and Culture strategy, ensuring timely execution while keeping our key stakeholders well-informed.🔄 Constantly challenging and improving our work methodologies to enhance HR's customer service, and meticulously documenting HR roles and responsibilities (RACI) to ensure clarity and efficiency.📈 Spearheading process enhancement initiatives and establishing universal standards for HR processes, working closely with cross-functional teams across the organization.🌎 Collaborating across functions to develop and standardize policies on a global scale, in partnership with Legal and HRBPs, while also updating and disseminating local Handbooks.📌 Taking on the role of Program Manager for HR organizational projects, driving results through effective cross-functional collaboration within agreed-upon timelines.