Melissa Dusendang, Msm
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Melissa Dusendang, Msm Email & Phone Number

Director @ Shefit | Customer Experience, Marketing Operations & Strategic E-Commerce Operations at Shefit
Location: Hudsonville, Michigan, United States 5 work roles 3 schools
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
Role
Director @ Shefit | Customer Experience, Marketing Operations & Strategic E-Commerce Operations
Location
Hudsonville, Michigan, United States
Company size

Who is Melissa Dusendang, Msm? Overview

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Quick answer

Melissa Dusendang, Msm is listed as Director @ Shefit | Customer Experience, Marketing Operations & Strategic E-Commerce Operations at Shefit, a company with 35 employees, based in Hudsonville, Michigan, United States. AeroLeads shows a matched LinkedIn profile for Melissa Dusendang, Msm.

Melissa Dusendang, Msm previously worked as Director of Customer Experience & Marketing Operations at Shefit and Executive Consultant at Self-Employed. Melissa Dusendang, Msm holds B.S., Applied Biology Pre-Medicine from Ferris State University.

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Email format at Shefit

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Shefit

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Profile bio

About Melissa Dusendang, Msm

As the Director of Customer Experience & Marketing Operations at SHEFIT®, a fast-growing company that provides innovative and supportive sports bras for women, I lead the planning, execution, and strategy of the organization's customer experience and marketing operations goals. With over 21 years of leadership experience and a Master's degree in Management and Project Management, I have a strategic mindset and a proven track record of delivering exceptional results.I collaborate with other department directors to ensure that all areas of the business provide customers with a seamless experience while maintaining brand integrity, vision, mission, and standards. I oversee and optimize various marketing tools and platforms, such as email, social media, web, and CRM programs, to drive customer engagement, retention, and loyalty. I also manage and develop a high-performing team of customer service and marketing operations professionals, providing them with coaching, training, and feedback. Additionally, I leverage my HR knowledge and certification to implement effective HR policies and practices that align with organizational goals and promote employee well-being and satisfaction. I am passionate about fostering a positive work culture and empowering my team to achieve their full potential

Current workplace

Melissa Dusendang, Msm's current company

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Shefit
Shefit
Director @ Shefit | Customer Experience, Marketing Operations & Strategic E-Commerce Operations
hudsonville, michigan, united states
Website
Employees
35
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5 roles

Melissa Dusendang, Msm work experience

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Director Of Customer Experience & Marketing Operations

Current

Hudsonville, Michigan, United States

As a seasoned Customer Experience and Marketing Operations Leader in a hyper-growth company, I play a critical role in managing the overall customer experience and marketing operations. My primary responsibility is to oversee the planning, execution, and strategy of the organization's overall Customer Experience goals and Marketing Operations. This.

Sep 2019 - Present

Executive Consultant

Hudsonville, Michigan, United States

As a contract Executive Assistant for Marketing, I managed all projects for the Marketing team and assisted the Director in day-to-day activities. In this role, I was responsible for overseeing and executing all Marketing projects, coordinating with cross-functional teams, and ensuring the timely completion of tasks. I also provided administrative support.

Jul 2019 - Aug 2019

Operations Manager

Greater Grand Rapids, Michigan Area

  • Discover, lead and implement industry specific and general business processes to increase efficiency, sales and gross profit.
  • Responsible for Budget and Cost control
  • Hire, facilitate training, and develop team members within the region; coaching, lead and develop team members by encouraging and providing professional growth and development
  • Selected by management to head the operational integration of a new ATS/Back office cloud-based system
  • Facilitate and lead communications… Show more
  • Facilitate and lead communications with client management teams regarding weekly and monthly contractual service level agreements
Jul 2013 - Jun 2019

Crew Scheduler

Greater Grand Rapids, Michigan Area

  • Proficiently performed crew scheduling/labor leveling for over 350 hourly employees in a 24/7 operation, with 7 different departments, while following a complex Union contract to reduce grievance dollars paid out to.
  • Effectively reduced the use of variable labor within the bakery resulting in increased profit.
  • Managed and maintained vacation tracking software developed in-house.
  • Increased line efficiency by properly scheduling best fit employees daily for work… Show more
  • Increased line efficiency by properly scheduling best fit employees daily for work available based on experience and contract rules.
  • Convinced management of the importance of a training tracking system to reduce the cost of grievances paid to union employees based on unproven facts previously.
Mar 2008 - Apr 2013

Quality Assistant

Greater Grand Rapids, Michigan Area

Maintained and serviced testing equipment, conducted a study to reduce lightweight carton rejections, organized and conducted food quality meetings. I also performed other food safety and quality tasks.

Sep 2007 - Mar 2008
Team & coworkers

Colleagues at Shefit

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3 education records

Melissa Dusendang, Msm education

FAQ

Frequently asked questions about Melissa Dusendang, Msm

Quick answers generated from the profile data available on this page.

What company does Melissa Dusendang, Msm work for?

Melissa Dusendang, Msm works for Shefit.

What is Melissa Dusendang, Msm's role at Shefit?

Melissa Dusendang, Msm is listed as Director @ Shefit | Customer Experience, Marketing Operations & Strategic E-Commerce Operations at Shefit.

Where is Melissa Dusendang, Msm based?

Melissa Dusendang, Msm is based in Hudsonville, Michigan, United States while working with Shefit.

What companies has Melissa Dusendang, Msm worked for?

Melissa Dusendang, Msm has worked for Shefit, Self-Employed, Wsi - Workforce Strategies, Inc., and Kellogg Company.

Who are Melissa Dusendang, Msm's colleagues at Shefit?

Melissa Dusendang, Msm's colleagues at Shefit include Jenna Belian, Michelle Bergmans, Anna Wierenga, Jada Moylan, and Lily Cloud.

How can I contact Melissa Dusendang, Msm?

You can use AeroLeads to view verified contact signals for Melissa Dusendang, Msm at Shefit, including work email, phone, and LinkedIn data when available.

What schools did Melissa Dusendang, Msm attend?

Melissa Dusendang, Msm holds B.S., Applied Biology Pre-Medicine from Ferris State University.

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