As the Director of Customer Experience & Marketing Operations at SHEFIT®, a fast-growing company that provides innovative and supportive sports bras for women, I lead the planning, execution, and strategy of the organization's customer experience and marketing operations goals. With over 21 years of leadership experience and a Master's degree in Management and Project Management, I have a strategic mindset and a proven track record of delivering exceptional results.I collaborate with other department directors to ensure that all areas of the business provide customers with a seamless experience while maintaining brand integrity, vision, mission, and standards. I oversee and optimize various marketing tools and platforms, such as email, social media, web, and CRM programs, to drive customer engagement, retention, and loyalty. I also manage and develop a high-performing team of customer service and marketing operations professionals, providing them with coaching, training, and feedback. Additionally, I leverage my HR knowledge and certification to implement effective HR policies and practices that align with organizational goals and promote employee well-being and satisfaction. I am passionate about fostering a positive work culture and empowering my team to achieve their full potential