Melissa Dyson Email & Phone Number

Wilmington, Delaware

I managed eight direct reports, I managed their vacation schedules, office hours, quality control their work to ensure superior product delivery, run metric reports to assign work as needed and to ensure work is completed within established standards; I document procedures for new work flow processes and system enhancements, I assist with updating or creating training materials, conduct training sessions to implement new procedures; Attended meetings with underwriting management, IT and finance departments to ensure we work together to meet clients needs. I Lead operations staff in accomplishing their goals. I manage my team to achieve performance measures.