Melissa Johnson, Shrm-Cp Email & Phone Number

San Diego, California

● Developed and implemented efficient processes to administer medical, dental, vision, 401k, Payflex, and COBRA plans for an average of 300 corporate employees and healthcare professionals on a weekly basis, ensuring employee understanding of benefits options, procedures, and policies● Coordinated benefits information across Salesforce ADP, Aetna and Principal to ensure proper enrollments, terminations, and deductions● Worked with management and broker to facilitate all open enrollment… Show more ● Developed and implemented efficient processes to administer medical, dental, vision, 401k, Payflex, and COBRA plans for an average of 300 corporate employees and healthcare professionals on a weekly basis, ensuring employee understanding of benefits options, procedures, and policies● Coordinated benefits information across Salesforce ADP, Aetna and Principal to ensure proper enrollments, terminations, and deductions● Worked with management and broker to facilitate all open enrollment activities, including but not limited to- staff education and communication, reminders, enrollments, terminations, and deductions● Administered ACA compliance through 1095-C information on a rolling basis● Assisted C-level management in designing and implementing corporate new hire onboarding and orientation, ensuring all new hires are integrated into the company and the culture, setting them up for success● Administered and facilitated employee leave in compliance with state and federal law● Collected biweekly anonymous employee feedback via TinyPulse and presented to C-level leadership● Worked with leadership to identify and address any morale, engagement, or retention issues resulting in an increased employee retention rate and higher employee engagement● Organized and planned company celebrations and employee recognition Show less

San Diego, Ca

● Coached and developed new team members as a certified Barista Trainer while inspiring and leading the current team to work efficiently● Created a warm and welcoming environment for customers and partners alike by developing meaningful relationships● Became a certified Coffee Master which included educating partners and customers with specialized coffee tastings and discussions● Worked with partners and Store Manager to meet and exceed weekly and monthly store sales goals by… Show more ● Coached and developed new team members as a certified Barista Trainer while inspiring and leading the current team to work efficiently● Created a warm and welcoming environment for customers and partners alike by developing meaningful relationships● Became a certified Coffee Master which included educating partners and customers with specialized coffee tastings and discussions● Worked with partners and Store Manager to meet and exceed weekly and monthly store sales goals by developing and executing sales initiatives● Maintained and ran store in compliance with corporate QASA cleanliness and safety guidelines Show less

Berkeley, Ca

● Assisted in design and implementation of new species housing and facility set up● Monitored health of and provided animal husbandry for research animals including hyenas, reptiles, amphibians, rodents, and other animals● Assisted in training new employees

● Designed and implemented outreach and quality management strategies● Organized and facilitated monthly support groups for patients● Screened patients for insurance qualification and enrolled them in the appropriate program● Coordinated schedules and appointments for multiple doctors, troubleshooting day to day operations to coordinate workflow between doctors, patients, and employees● Greeted and roomed patients, took vital signs, prepared patient charts, and performed… Show more ● Designed and implemented outreach and quality management strategies● Organized and facilitated monthly support groups for patients● Screened patients for insurance qualification and enrolled them in the appropriate program● Coordinated schedules and appointments for multiple doctors, troubleshooting day to day operations to coordinate workflow between doctors, patients, and employees● Greeted and roomed patients, took vital signs, prepared patient charts, and performed procedures such as ear lavage, electrocardiograms, A1C, urinalysis, immunizations, and simple wound care Show less

Met and exceeded daily, weekly, and monthly deadlinesInteracted with vendors on a daily basisWorked with transport carriers and merchants to resolve supply chain issuesMaintained data and communicated with others using Google Docs applications

Work on 3 to 5 projects per dayResponsible for all social media promotion and researchOrganizing prospects and sending sales & marketing materialsResponsible for regional promotions

Education record

Activities and Societies: Sailing

Bachelor Of Arts (Ba), Liberal Studies

Concentrations in Organizational Leadership and Mass Communication