Melissa Eagle Email & Phone Number

Des Moines, Iowa, US

West Des Moines, Iowa, US

• Evaluated the risk and exposure of renewal business requests in order to determine insurability based on underwriting rules and guidelines, as well as insurance laws.
• Managed and maintained positive relationships with insurance agents.
• Negotiated with insurance agents to retain current accounts.
• Worked with over 75 agencies, over 650 accounts, a $10.5 million premium book of business and achieved a 10% positive loss ratio.
• Extensive knowledge of underwriting, risk selection, rules and regulations, and pricing.

San Francisco, California, US

• Provided courteous assistance to customer inquiries by phone, while maintaining strict confidentiality.
• Processed suspended claims and adjustments in an accurate and timely manner.
• Prepared claims and data for review, handled adjustments to claims, and established and maintained team working relationships with customers and co-workers.
• Recommended improvements in workflow and processing and assisted other areas of Delta Dental to meet corporate goals.
• Completed special projects on time with high quality and performed other duties assigned.

• Managed a medical front desk in areas of checking patients in and out, applying medical codes and pricing to billing documents, and managing medical/insurance records.
• Scheduled patient appointments in a timely, caring, and professional manner on the phone and in person, while demonstrating patient loyalty.
• Respected the privacy of patients, ensuring patient confidentiality at all times.
• Prepared and updated patients’ electronic charts.
• Applied organizational skills in the day-to-day operation of the clinic.