Melissa Fera Email & Phone Number

Pittsburgh, Pennsylvania, United States

Greater Pittsburgh Area

Greater Pittsburgh Area

Greater Pittsburgh Area

Pittsburgh, Pennsylvania, United States

Coordinating and communicating across multiple departments and functions to resolve issues with supply chainConsistently improve the forecast models; conduct hard data analysis to improve the forecast accuracy and identify and improve action inefficienciesCreating efficiencies and process improvement across supply chainCommunicating major events impacting supply chain by performing daily analysisPerforming cost benefit analysis for supplier efficiency programs and other supply… Show more Coordinating and communicating across multiple departments and functions to resolve issues with supply chainConsistently improve the forecast models; conduct hard data analysis to improve the forecast accuracy and identify and improve action inefficienciesCreating efficiencies and process improvement across supply chainCommunicating major events impacting supply chain by performing daily analysisPerforming cost benefit analysis for supplier efficiency programs and other supply chain projects Adjusting forecast analysis to improve accuracy Show less

Greater Pittsburgh Area

Optimizing customer satisfaction through constant interaction with customers buyers and internal Heinz cross-functional departmentsCoordinating with warehousing and transportation departments to optimize logistics and supply chain efficiencies while assuring on-time deliveriesCoordinating accurate pricing and promotions with sales/brokersCoordinating customer return requests between Sales and TransportationSales forecasting with Vendor Managed InventorySAP

Cranberry, Pennsylvania

Troubleshoot hardware and software issues and identify network/applications issuesProvide detailed information on how to set up/configure data and voice productsVerify provisioning and diagnose device or Network issuesTrouble shoot for PC Operating systems, specifically Device Manager and TCP/IP configurationUse various administrative department tools and on‐line resources for customer resolutionUse trouble ticket system for tracking customer interactions and problem… Show more Troubleshoot hardware and software issues and identify network/applications issuesProvide detailed information on how to set up/configure data and voice productsVerify provisioning and diagnose device or Network issuesTrouble shoot for PC Operating systems, specifically Device Manager and TCP/IP configurationUse various administrative department tools and on‐line resources for customer resolutionUse trouble ticket system for tracking customer interactions and problem resolutionEvaluate customers concerns and resolve problems to customer satisfactionDemonstrates and practices regularly the skills necessary to handle any CS and/or TechnicalSupport call type that is routed through the center in this functionFollows up with customer to ensure first call resolution and achieve and deliver 100% customersatisfaction Show less

Cranberry, Pennsylvania

Assisted customers with a technical, billing, functionality and device issues in a timely andcourteous mannerResearched, troubleshot and solved billing, network and technology issuesEducated customers on product and servicesRecognized for exceptional customer service in each quarter of 2012 for exceptional customer serviceProvided escalation support Follow up with dissatisfied customers

Pittsburgh, Pennsylvania

Managed Human Resource functions; payroll, orientation, time management, policies, proceduresand facilitationPerformed job analysis and managed performance reviews for staffProvided resource and direction for employee training and professional development opportunitiesCreated announcements for new staffAssisted in the hiring and orientation of new staffMaintained all personnel files, absentee records and vacation schedulesEnsured all staff performance evaluations and… Show more Managed Human Resource functions; payroll, orientation, time management, policies, proceduresand facilitationPerformed job analysis and managed performance reviews for staffProvided resource and direction for employee training and professional development opportunitiesCreated announcements for new staffAssisted in the hiring and orientation of new staffMaintained all personnel files, absentee records and vacation schedulesEnsured all staff performance evaluations and reviews were completed annuallyManaged recruitment, orientation of employees and volunteer managementActed as primary liaison regarding recruitment, orientation and organization among Board of DirectorsOrganized and advocated for additional funding and programs at State and Federal levelManaged daily operationsReview and negotiated contracts with vendorsAmended Chapter Bylaws working in conjunction with National OfficeAdministered and facilitated SWOT analysis review with staff, Board of Directors and communitymembersSuccessfully secured $20,000 from state government for reusable wheelchair ramp programRecognized by Board of Directors for exceptional service and skillNominated and participated in Continuing Conversations program facilitated by the Forbes FundsDeveloped Personnel Policies, streamlined payroll procedures and introduced benefits packages toemployeesCreated internal operations proceduresEstablished staffing forecasts for successful succession planning Show less

Master Of Public Administration (Mpa), Management

Bachelor Of Fine Arts (Bfa), History

Master'S Public Management

Master Of Public Management