Melissa Field

Melissa Field Email and Phone Number

Head of Customer Strategy at Metro Trains Sydney @ Metro Trains Sydney
rouse hill, new south wales, australia
Melissa Field's Location
Sydney, New South Wales, Australia, Australia
About Melissa Field

A leader specialising in customer experience strategy and operations within the public transport industry.Began working in the public transport industry in 2018, with a passion for delivering better services for the customer and community. Extensive experience in large-scale tenders and leading the development of high quality customer experience proposals for Public Transport Authorities locally and globally.Also has a strong professional background as a music teacher, accompanist and performer, with over 20 years of experience.

Melissa Field's Current Company Details
Metro Trains Sydney

Metro Trains Sydney

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Head of Customer Strategy at Metro Trains Sydney
rouse hill, new south wales, australia
Employees:
149
Melissa Field Work Experience Details
  • Metro Trains Sydney
    Head Of Customer Strategy
    Metro Trains Sydney Jan 2024 - Present
    Sydney, New South Wales, Australia
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  • Accelerated Centre For Education
    Piano Teacher & Ensemble Class Teacher
    Accelerated Centre For Education Sep 2012 - Present
    Canley Vale
    - Providing one-to-one piano and theory lessons to students ranging from beginner to advanced- Conducting aural, ensemble and musicianship classes- Performing, conducting and compèring annual showcase concerts
  • Transdev John Holland Buses Nsw
    Customer Experience Manager
    Transdev John Holland Buses Nsw Jan 2022 - Jan 2024
    Sydney, New South Wales, Australia
    - Setting the customer experience strategy, standards, processes and procedures- Leading the Customer Experience Team in complaints handling, lost property management, face-to-face customer engagement and customer information- Designing and delivering initiatives which aim to improve the overall customer experience and increase customer satisfaction- Managing the relationship with key customer groups and stakeholders, including schools and accessibility groups
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  • Transdev Australasia
    Manager Customer Experience
    Transdev Australasia May 2020 - Jan 2022
    Sydney, New South Wales, Australia
    - Leading the Customer Experience and Innovation workstreams on major tenders from strategy, returnables development, operational plans, budget, risk allocation and bid production- Presenting and negotiating at Client Interactives during live tenders and tender evaluation phases- Facilitating monthly internal customer experience forums with regional operational CX Heads- Progressing corporate level customer experience strategies to support regional operations
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  • Transdev Australasia
    Trainee Project Manager
    Transdev Australasia Apr 2019 - May 2020
    - Acting as key contributor to Customer Experience workstream on a number of major tenders and EOIs- Running on-the-ground customer research and engagement projects
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  • Transdev Australasia
    Project Support Officer
    Transdev Australasia Oct 2018 - Apr 2019
    Sydney, Australia
    - Supporting the Business Development team on a number of projects including contract negotiations, marketing soundings and EOIs
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  • Transdev Australasia
    Business Development Intern
    Transdev Australasia Aug 2018 - Oct 2018
    Sydney, Australia
    - Supporting the Customer Experience and Networking Planning workstreams for the Sydney Ferries tender
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  • Rouse Hill Anglican College
    Piano Tutor
    Rouse Hill Anglican College Aug 2017 - Apr 2019
    Rouse Hill
    - Providing one-to-one piano lessons to students K-12- Timetabling, invoicing fees and management of accounts
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  • University Of Sydney
    Assistant Teacher & Accompanist
    University Of Sydney Feb 2015 - Jun 2017
    Sydney, Australia
    - Providing one-to-one piano lessons to beginner students ranging from child to adult- Providing live piano accompaniment for singers in coaching classes- Collaborating, coaching and performing with professional instrumentalists, vocalists and choirs
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Melissa Field Education Details

Frequently Asked Questions about Melissa Field

What company does Melissa Field work for?

Melissa Field works for Metro Trains Sydney

What is Melissa Field's role at the current company?

Melissa Field's current role is Head of Customer Strategy at Metro Trains Sydney.

What schools did Melissa Field attend?

Melissa Field attended The University Of Sydney Business School, University Of Sydney, University Of Sydney.

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