Melissa Flanagan Email and Phone Number

• Successfully manage portfolio of complex pharmaceutical and analytical development projects within the contract manufacturing division• Key point of contact between customers and technical leads with ability to effectively lead and pull communication between the groups. Key customer advocate driving attention to the customer’s needs and milestones to achieve both internal and external goals. • Excellent collaborator with Business Development to maintain customer relationships. Successful track record of outstanding professional customer relationships and achieving return business. • Communicate across functional and leadership levels providing updates on project status, risks and issues with knowledge of when to promptly escalate unresolved issues, resource constraints and potential project barriers and history of providing solutions.• Facilitate effective and concise team meetings. Promptly distribute efficient meeting notes, action items and project timelines utilizing MS Project. Decreased meeting times from 1+ hours to less than 30 minutes allowing for more focus on technical responsibilities.• Brought organized structure to projects to create flow of clients readily receiving information from team members instead of clients having to seek out information • Collaborate with various internal functional teams to drive project tasks to completion and develop mitigation strategies and solutions for conflict resolutions in a timely manner. • Effectively prioritize multiple projects with competing resources, deliverables, and constraints• Assisted in effectively implementing formal project management at CMO to allow for YOY growth and for scientists to focus on technical responsibilities• Able to secure collaboration and drive results through informal and formal leadership techniques