* Guided clients in transitioning to sustainable practices by providing education and support.* Identified opportunities to enhance profitability and improve service levels for new client accounts.

* Led, mentored, and supported the growth of account management team by delivering comprehensive training and demonstrating best practices.* Collaborated with Leadership and Finance teams to assess new client profitability data, creating processes and metrics for new client pricing models.* Supported procurement initiatives to drive growth, strengthen client relationships, and improve profitability for client accounts.

* Served as a primary liaison for client success plans, coordinating communication between clients and internal teams including IT, Finance, Procurement, and Operations.* Cultivated strong client relationships, ensuring retention and reinforcing company objectives, resulting in multi-year successful partnerships.* Managed multiple client programs, both domestic and global, overseeing a multi-million dollar annual planned spend.* Utilized client contract terms to guide KPI achievement while safeguarding the interests of both the client and the company.* Conducted strategic planning discussions with stakeholders regularly to address daily operations and oversee progress on larger projects, ensuring timely completion.* Recognized and addressed account challenges by developing and leading action plans across functional teams, documenting and tracking progress to meet service level agreements and business goals.

* Implemented a structured approach to managing client accounts, focusing on key functions to ensure accountability and effectiveness.* Worked with account management and CRM teams to strengthen engagement with major accounts, enhancing service delivery and reputation.

* Directed the reorganization of supply programs, implementing initiatives to enhance supplier productivity, achieve cost savings, and improve inventory and process management.* Developed and implemented processes and training materials to improve service efficiency, including creating a database and policy frameworks.

* Oversaw budget management for inventory and expenses across a large number of locations while leading a dedicated team. * Managed capital expenditure projects with multi-million dollar budgets for numerous new and remodeled locations.