Melissa Ganser Email & Phone Number

Accomplished and professional charge nurse with 2 years experience in high patient turnover Cardiac Intermediate Care Unit. Compassionate and caring with a commitment to quality patient care.

Expertly plan and manage transportation scheduling to maximize time and cost efficiency while ensuring driver safety and outstanding customer service. Engage with clients as primary customer service representative within high-volume call center; promptly address customer needs and promote swift resolution of issues related to service and product delivery. Maintain current status of dispatch board. Manage vital administrative procedures, including documenting weekly driver attendance, recording… Show more Expertly plan and manage transportation scheduling to maximize time and cost efficiency while ensuring driver safety and outstanding customer service. Engage with clients as primary customer service representative within high-volume call center; promptly address customer needs and promote swift resolution of issues related to service and product delivery. Maintain current status of dispatch board. Manage vital administrative procedures, including documenting weekly driver attendance, recording daily driver revenue, reporting and filing transactions, maintaining client data, and tracking telephonic charge payments. Communicate with drivers to assist in troubleshooting and resolving mechanical breakdowns. Show less

Valparaiso, In

Gathered information, assessed needs and expertly allocated technical resources in response to time-sensitive service requests. Processed service calls through the ticket management system. Monitored schedules and ensured prompt turnaround of customer requests. Served as knowledgeable liaison to customers and employees at two locations (Valparaiso and Glendale). Informed engineers of new policies and procedures. Managed and coordinated workflow. Maintained detailed and accurate documentation.

Merrillville, In

Provided flawless customer service and support to promote the reputation of and continuously drive profitability for the organization. Planned major events and banquets. Trained and supervised 35 employees. Interacted with guests to identify needs and establish a loyal clientele. Marketed and "up-sold" services. Managed contracts. Oversaw inventory, logistics, cash management and sales. Processed payroll. Ordered office supplies.

Chicago, Il

Performed essential administrative tasks and enhanced daily operations for deadline-driven catalog distribution center with 40 employees. Supported the Vice President by managing multiple project accounts. Managed financials and generated detailed reports to accurately track inventory, back orders, purchases, billing and sales. Assisted customers in the showroom. Provided technical assistance to Bennett Brothers and Brown & Williamson customers. Coordinated travel for senior executives.

Associate'S Degree, Registered Nursing/Registered Nurse

Bachelor’S Degree, Management