Auditing staff files, payroll and assisting with chart reviewsCreating monthly, quarterly, and annual reports for various committees within the agency and the Board of DirectorsAssisting the Vice President of Quality maintain and prepare for our accreditation reviewPrepare and present staff files for credentialingCreated and run a consumer councilTracking and reporting staff annual trainings

Interating with Consumers, providing information about inquiries made regarding services they receiveCoordinating customers’ service grievances and complaints with appropriate departments as necessary to ensure effective customer service.Confers with consumers throughout the grievance process to keep them informed of status of their grievance and to answer any questions they may haveEnsure that staff receives regular customer service and grievance trainingCommunicating solutions, successes, and opportunities to employees and Management

Provide user training for Teamcenter life cycle cost software.Work with end users in various departments to provide guidance for new job kick off, initiating workflow and revisions.Support Teamcenter development and evaluation activities, such as testing and data entry.Adhere to the Quality systems and participate in continuous improvement. Understand and follow regulations and identify concerns.Coordinate, train, and evaluate priorities to be trained for a variety of employees from various departments on the usage of Teamcenter.

Coordinate and manage a staff of 20 in order to provide excellent customer serviceRecruiting, staff scheduling, and training new staff and employee orientationsUpdating restaurant website and maintaining social media sites to promote strong corporate culture both for customers and internal staffEmployee and customer conflict resolutionInventory and ordering for a menu of over 100+ drink offeringsPayroll, nightly and monthly balancing of transactionsUtilize organizational and problem solving skills to prioritize multiple responsibilities