Melissa Gates Email and Phone Number
Melissa Gates work email
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Melissa Gates personal email
I am a dedicated professional with a unique blend of technical sophistication and strategic vision to product and business system management. I excel in overseeing projects from conceptualization to market launch and beyond. I am adept at identifying market trends, customer needs, and technological advancements to shape a customer-centric product vision that drives innovation and market relevance.I am an expert at identifying and bridging gaps in product management, data analytics, and system controls to consistently deliver improvements that result in significant cost savings and performance enhancements. My ability to analyze complex systems and develop streamlined processes ensures that operations run smoothly and resources are utilized effectively.I have a proven ability to manage multiple high-value projects simultaneously. My exceptional project management expertise allows me to plan, align resources, and resolve conflicts efficiently. I am skilled in motivating and guiding multidisciplinary teams, fostering a collaborative environment where innovation and creativity thrive.I have an extensive background in influencing top-tier strategies and driving transformational projects that align with business short- and long-term objectives. My ability to communicate effectively with stakeholders at all levels, from executives to team members, ensures that everyone is aligned with the project goals and understands their role in achieving them.My technical expertise is complemented by a strong foundation in creative design planning. I have a knack for integrating innovative design solutions with technical requirements while ensuring that the final product is not only functional but also user-friendly and aesthetically pleasing. 📢 NOTABLE CAREER HIGHLIGHTS: 👉 Conducted user acceptance testing and validated acceptance criteria.👉 Maintained up-to-date and current documentation in one place (articles knowledgebase).👉 Improved reputation of data architecture team and enhanced cross-functional collaboration through transparent structure. 👉 Created user guides for products to increase customer satisfaction and ensure ease of implementation.melissa.gates.cpt@gmail.com
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Membership Systems And Processes Manager, Ux And Ui Team LeadIsacaMilwaukee, Wi, Us -
Membership Systems And Processes ManagerIsaca Nov 2022Schaumburg, Illinois, UsCurrently, I lead platform enhancement projects by participating in meetings, conducting discovery sessions, and directing teams. I facilitate launch of Digital Membership Card by engaging with technical business analyst and applications architect. I compile and document business requirements, use cases, and workflows to support IT team in solution design. I maintain consistent engagement with marketing, sales, and customer success teams to oversee new product and feature launches.Highlights of accomplishment in this role include:➙I ensured faster delivery, improved user experience, and reduced rework by leading process optimization efforts, including implementing workflow and nurturing a collaborative work environment.
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Membership Applications SpecialistIsaca Jun 2022 - Nov 2022Schaumburg, Illinois, Us
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Business AnalystFreeman Company Mar 2022 - May 2022Dallas, Texas, UsWith this organization, I delivered comprehensive guidance on UAT testing and writing scripts. I managed product backlog in agile environment through Azure Dev Ops by capturing business requirements in user stories. I developed UAT test scripts and conducted UAT sessions with business to secure final approval. Analyzed project scope categorized by features and phases to develop roadmaps.Highlights of accomplishment in this role include:➙I enhanced expertise in business analysis, requirements gathering, and writing test scripts. -
Business AnalystCentral States Health & Welfare And Pension Funds Mar 2020 - Mar 2022Chicago, Illinois, UsIn this role, I conducted daily stand-ups, managed Agile Ceremony meetings, ran Azure Dev Ops, and implemented processes to achieve defined goals. I developed and documented processes for technical solutions by collaborating with data architecture team. I designed centralized SharePoint site with user-friendly navigation and searchable content to maintain data and improve accessibility. I eradicated duplicated work and ensured efficient delegation of tasks by developing innovative intake process for technology and business departments to track, search, and record information on incoming projects.Highlights of accomplishment in this role include:➙I supported decision-making and reduced communication errors by establishing data governance committee and defining rules and documentation to highlight significance of data. -
Product ManagerEdovo Aug 2019 - Mar 2020Chicago, Il, UsWith this organization, I headed full life cycle management of email and SMS text products, including collaborating with development teams, participating in Agile meetings, analyzing product usage, and orchestrating roadmaps. I ensured seamless launch of new products within rapidly shifting environment while meeting customer requirements and improving satisfaction. Highlights of accomplishment in this role include:➙I managed backlog to maintain user stories, including organizing meetings with developers to estimate and assign story points for sprint planning. -
Project Manager + Web Business AnalystCentral States Health & Welfare And Pension Funds Nov 2017 - Aug 2019Chicago, Illinois, UsIn this role, I fostered productive relationships with vendors to manage wireframes and compositions. I designed and implemented web team’s first documentation processes for development efforts (initiated during re-launch of web-based company’s 300+ page corporate website). I analyzed feature priorities by documenting full process flow and incorporating into sprint planning and story estimations, including engaging with third party contractors to secure business approvals for UI/UX designs.Highlights of accomplishment in this role include:➙I executed Agile ceremonies, including strategy, sprint grooming, reviews, demos, and stand-up sessions to improve project requirements and timelines comprehension.➙I developed project documentation related to relaunch and modernization of website.
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Business Systems AnalystCst Industries, Inc. Aug 2016 - Oct 2017Kansas City, Mo, UsIn this capacity, I conducted a comprehensive analysis of existing business systems, identified bottlenecks, and recommended robust improvement plans to maximize system functionality and operating stability. I implemented a CRM system while completing deliverables within predefined constraints. I formulated training documentation related to individual departments and demonstrated system navigation via webinars.Highlights of accomplishment in this role include:➙I addressed safety incidents and supported effective business planning by developing SharePoint site for construction crews and library of safety videos for foremen and crew members. ➙I created and revised SOPs, DOPs, and WIs to assist in ISO audits as global company by engaging with front-line workers and evaluating processes in field to review procedures and develop improvement methods. -
Senior Executive Assistant To The PresidentFollett Higher Education Group Aug 2014 - Jul 2016Westchester, Illinois, Us• Collaborated with the LP/BI programmer to create an automated process to update organizational charts for more than 700 employees via Workforce, improving efficiency and eliminating manual effort• Evaluated existing processes, identified problem areas, and developed and executed solutions, enabling Finance to compile headcounts more efficiently and accurately for budgets and reports, and eliminating the need for aspects of manual work• Coordinated with senior leadership and external vendors, managed the IT schedule, and established consistent processes and standard guidelines for the smooth and accurate transition of 260 stores within 6 weeks -
Executive Assistant To Ceo And CcoWintrust Bank Chicago Nov 2010 - Aug 2014Chicago, Il, Us• Developed a credit submission/approval process from scratch through the creation and management of a SharePoint site, which was used by more than 300 bankers from 15 charters and saved the organization $150,000 upon implementation• Established a CRM Dynamics pilot program with a UAT group of commercial bankers, and trained more than 75 bankers for acceptance across multiple business units, resulting in fully functioning reports used by various charters and executives• Established a college recruitment process in coordination with HR and college career placement advisors; developed a mentorship program for all new college recruits to improve the onboarding process and increase talent retention -
Cad ManagerCarpenter Contractors Of America, Inc. / R & D Thiel, Inc. May 2003 - Nov 2010Belvidere, Il, Us
Melissa Gates Skills
Melissa Gates Education Details
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Northwestern UniversityUi/Ux -
Northern Illinois UniversityArt
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The Art InstitutesInterior Design
Frequently Asked Questions about Melissa Gates
What company does Melissa Gates work for?
Melissa Gates works for Isaca
What is Melissa Gates's role at the current company?
Melissa Gates's current role is Membership Systems and Processes Manager, UX and UI Team Lead.
What is Melissa Gates's email address?
Melissa Gates's email address is me****@****kay.com
What schools did Melissa Gates attend?
Melissa Gates attended Northwestern University, Northern Illinois University, The Art Institutes.
What skills is Melissa Gates known for?
Melissa Gates has skills like Customer Service, Training, Management, Coaching, Banking, Microsoft Word, Crm, Human Resources, Outlook, Microsoft Office, Social Media, Credit.
Who are Melissa Gates's colleagues?
Melissa Gates's colleagues are Mohmmad Mustafa, Ammara Ikram, Delvis Mbugguah, Ismail Hedfi, Collin Beder, Alberto Orgeira, Suresh Reddy B.
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