Melissa Gibbons

Melissa Gibbons Email and Phone Number

Senior Director of Customer Service and Sales @ William H. Sadlier, Inc.
New York, NY, US
Melissa Gibbons's Location
New York, New York, United States, United States
Melissa Gibbons's Contact Details

Melissa Gibbons work email

Melissa Gibbons personal email

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About Melissa Gibbons

As a Senior Director of Customer Services & Sales, I have over 20 years of experience managing fast-paced customer service sales centers across the United States. I utilizes data, market trends, and workflow analysis to increase customer satisfaction, grow revenue, and decrease call abandonment. My passion truly lies with the people I manage, empowering them with tools, technology, and techniques to grow personally and professionally. I'm an adaptive and dedicated leader who is obsessed with making the customer experience enjoyable and memorable, creating dedicated life-longer customers.

Melissa Gibbons's Current Company Details
William H. Sadlier, Inc.

William H. Sadlier, Inc.

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Senior Director of Customer Service and Sales
New York, NY, US
Website:
sadlier.com
Employees:
212
Melissa Gibbons Work Experience Details
  • William H. Sadlier, Inc.
    Senior Director Of Customer Service And Sales
    William H. Sadlier, Inc.
    New York, Ny, Us
    View
  • William H. Sadlier, Inc.
    Senior Director Of Customer Service & Sales
    William H. Sadlier, Inc. Jun 2012 - Present
    25 Broadway
    Design and develop a comprehensive customer service roadmap, creating KPIs, goals, andtrend analysis forecasts to report to CFO on a bi-weekly basis. Execute long-term workforce planning and implementation for customer service teams across AMER, reducing unnecessary labor costs by 37% in the first two years. Improved first time call resolution by 50% utilizing Salesforce cases. Reduce rate of return from 2.3% to 1.8% by creating new NetSuite checkpoints to catch order entry errors. Reduce order fulfillment process flow from 5 days to 2 days by implementing new IT initiatives including real time address verification system.
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  • William H. Sadlier, Inc.
    Director Of Research And Development For New Products
    William H. Sadlier, Inc. Apr 2003 - Jun 2012
    9 Pine Street New York, Ny 10005
    Managed a team of 5, focused on increasing YOY revenue by expanding licensing opportunities, targeting new authors, and forecasting market trends. Developed a nation-wide focus group program to test marketability, perception of new products, and likelihood of purchasing them. Researched, reviewed, and analyzed market data to determine profitability of product lines.
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  • William H. Sadlier, Inc.
    Director Of Marketing And Communications
    William H. Sadlier, Inc. Jun 1998 - Apr 2003
    9 Pine Street New York, Ny 1005
    Managed a team of 7, focused on creating and delivering sales-focused marketing andpromotional lockups, copy, and campaigns. Focused on expanding our Western market through targeted direct mail marketing campaigns and customized branding for existing products. Proposed, launched, and managed the implementation of an outbound call-center to expand new clientele.
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  • Sotheby'S
    Manager Of Marketing Catalogue
    Sotheby'S Oct 1992 - Jun 1998
    1334 York Avenue New York, Ny 10021
    Responsible for budget, layout, and final billing of 60 auction catalogs annually. Managed a 2 million annual budget and produced 96.6% of catalogs on or under budget while increasing on time delivery rate from 91% to 94%.
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Melissa Gibbons Education Details

Frequently Asked Questions about Melissa Gibbons

What company does Melissa Gibbons work for?

Melissa Gibbons works for William H. Sadlier, Inc.

What is Melissa Gibbons's role at the current company?

Melissa Gibbons's current role is Senior Director of Customer Service and Sales.

What is Melissa Gibbons's email address?

Melissa Gibbons's email address is mg****@****ier.com

What is Melissa Gibbons's direct phone number?

Melissa Gibbons's direct phone number is +121247*****

What schools did Melissa Gibbons attend?

Melissa Gibbons attended Fairfield University, Stanford University.

Who are Melissa Gibbons's colleagues?

Melissa Gibbons's colleagues are Susanna Seibert, Debra Fox, Loren Breland, Anthony Dyce, Rita Advent, Kevin O'donnell, Nancy Figueiredo.

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