Melissa Goad, Cpa, Crcr, Mba Email & Phone Number

Tuba City, Arizona, US

Managed the financial operations and fiscal strategy for a $260 million, 73-bed regional tribal health care facility with 4 traditional and 3 mobile clinics.oLed a 140 team with responsibility for all aspects of the end-to-end Revenue Cycle, Grants, Fundraising, Contracting/ Vendor Management, Financial Planning & Analysis, and General Accounting.

• I have assisted several healthcare organizations with large scale, complex transformation initiatives by utilizing my talents to deliver a holistic approach to integrating strategy, operations, and finance drivers..
• CommonSpirit Health ($35 billion revenue): Led the launch of the intelligent automation program including strategic planning and governance oversight. Responsible for driving efficiencies and increased revenues through.
• CommonSpirit Health ($35 billion revenue): Served on the leadership team for clinic transformation initiative. Effort involved participation in clinic physical redesign, workflow optimization and assessment of a.
• Ascension ($27 billion revenue): Developed a total cost of ownership (“TCO”) model to provide Ascension with a comprehensive understanding of the total cost incurred throughout the lifespan of the implementation of an.
• Banner Health ($8 billion revenue): Developed a payer-provider collaboration assessment methodology to identify opportunities to centralize data management and streamline workflows of administrative functions between.
• Tech Mahindra ($6 billion revenue): Served on the leadership team for the service recovery effort for a multinational technology managed services provider. Worked closely with executive teams and workgroups to.

US

• Responsible for identifying revenue cycle strategies, processes and improvement initiatives to continuously improve the RCM process to maximize various billings and collections. Scope included:
• Advising on opportunities for monetization of Providence’s revenue cycle operations via its for-profit subsidiary, Tegria
• Creating of the governance and decision-making framework for the revenue cycle team used in aligning project requests with the strategic roadmap
• Serving as the gatekeeper of the revenue cycle strategic roadmap and initiative prioritization
• Identifying and evaluating new transformation, innovation and optimization opportunities
• Securing funding for transformative efforts

US

• Responsible for leading change initiatives.
• Led the consolidation and workflow modernization and process improvement initiatives for previously distributed revenue cycle functions in the mid-cycle into a single shared service model.
• Developed and executed that communication strategy for various transformations. Clearly and transparently articulated the reasons for the change, the specific actions required, and the expected outcomes, while also.
• Established robust productivity metrics to monitor performance and outcomes for the Patient Access, Continuous Improvement, and Clinical Documentation Integrity teams.
• Served on the steering committee for creation of an analytics product for Tegria’s Lumedic customers.

San Francisco, CA, US

Served as a leader for adoption of an intelligent automation program for the technology organization with focus on assessing the progress and impact of a prioritized portfolio of initiatives. Program included delivery of several RPAs (via Blue Prism and Python), pilot of a machine learning tool via partnership with a start-up vendor for OR time management.

Indianapolis, Indiana, US

Led the operational readiness function for migration of three legacy platforms to a modernized destination platform for Anthem (7 million members over 4 years). Set-up business areas for operational success post migration by understanding the variances in how the technology functioned between the legacy and destination platforms, identifying necessary.

San Francisco, CA, US

Assisted the CIO's leadership team with a variety of confidential Board level special projects on a part-time basis.

San Francisco, CA, US

As VP, IT Finance for Dignity Health ($800 million of operating and capital spend annually):o Served as senior financial leader for the implementation of electronic health records across 40 facilities and 216 clinics. Led the organization out of a compromised financial position to one with utter clarity around projected multi-year spend. Achieved a monthly.

San Francisco, CA, US

Oversaw the implementation of a vendor management program to aid in consistent utilization and proper governance of contingent workers for Dignity Health’s IT department. The transformation effort began with defining the problem and desired outcome then moved into crafting a strategy for bridging the gap that included system selection, system.

San Francisco, CA, US

Served as revenue cycle transformation strategist for Dignity Health’s implementation of electronic health records across 40 facilities and 216 clinics. Role involved determining staffing strategy to support an effective implementation of a new EHR, monitoring financial performance and executing a variety of contracts to support the implementation.

Phoenix, Arizona, US

Led the HEDIS and Pay-for-performance audit function for the premier HEDIS audit organization in the southwest.

Irvine, CA, US

Instrumental in more than quadrupling of revenue for the Phoenix office of RGP (a Deloitte spin-off) in a three-year time frame. Annual new business growth for the four years thereafter was 20+%. Primary client base was members of the C-suite in the finance and technology departments.o Exceeded individual annual revenue targets every year through carefully.

Phoenix, AZ, US

Directed the recovery from a failed claims adjudication application for a $425 million Medicaid plan. Project included application gap analysis, requirements redefinition, application configuration, custom code development, extensive testing (SIT & UAT), end-to-end process flow realignment, staff training, and re-adjudication a year’s worth of medical.

Bloomfield, CT, US

Led a business expansion project aimed at dramatically increasing Cigna’s presence in Nevada via a strategic partnership with a boutique health plan. Role included partnership with executive leadership of the health plan to develop an integration strategy, assessment of key functional area’s capabilities, and review of technology data transfer points to.

Bloomfield, CT, US

Directed the development of a “bottoms-up” detailed budget (annual revenue of $1.4 billion) including presentation to executive managementInfluenced business decisions and assured achievement of the overall financial goals by providing timely, effective operating expense and capital reporting for 458 departmentsPerformed business modeling, benchmarking.

Bloomfield, CT, US

Led investigation of adverse Medicaid medical cost trends including presentation of recommendations to senior managementReceived the Platinum Award for achieving the highest level of Medicaid reinsurance collections since the program began through the implementation of controls and monitoringDeveloped comprehensive profitability analysis of various.

Peachtree Corners, GA, US

Developed key monitoring tools needed to assess the profitability of all lines of business, long-term tax strategies, and cash flows planningManaged the operational aspects of the merchandising line of business (250 shows annually)Development and negotiation of a $5 million debt and equity restructuring initiative which proved to be critical in adhering to.

London, GB

Served as a financial statement auditor specializing in healthcareo Worked with client leadership at all levels to assess internal controls and the accuracy of the financial statements for clients. o Frequently assigned to dissatisfied clients due to my ability to foster healthy professional relationships with difficult persons in positions of power.

Served as a financial statement auditor

Mba, Mba

Bba, Accounting