Optimized efficiency in all day-to-day operations management to ensure customer satisfaction throughout each step in the process and managed a diverse portfolio of clients, achieving a 95% retention rate by optimizing processes and tailoring communication strategiesGuided clients through the process in great detail to ensure an understanding of what the client was agreeing to and what the expectations of the project to the subcontractor were, ensuring operations efficiency was at its peak performanceCollaborated in business development social gatherings, networking event coordinations; along with our team, foremen, and other vendors to improve the quality of our servicesLaunched social media campaigns and drove engagement through innovative marketing techniques, and other engaging initiativesMaintained cross-cultural communication with multiple team members while advocating for subcontractors as well as our clientele to maintain harmony on all aspects of the businessImplemented cross-selling strategies that contributed to a 15% increase in deposit growth and improved overall customer satisfaction by implementing personal touches to our serviceExceeded monthly revenue goals by $100,000-$300,000 regularly and created fun initiatives for the sales team to meet their sales goals, resulting in a 20% increase in annual revenueOversight of all onboarding and interview process to access which candidates are the best fit for the companyManaged our CRM’s analytics to see where improvements could be made and provided data analysis to assess client needs and recommend appropriate financial solutions, resulting in a 20% increase in productivityDocumented performance metrics within the first 30, 60, and 90 day benchamarks to ensure the quality of out employees matched the level of service we delivered to our clients