Melissa Hackett Email & Phone Number

Greater Salt Lake City Area

Future Healthcare Leaders of America (FHLA) - VP Education and InstructionGraduate Business Student Association (GBSA) - Vice President of Community ServiceBusiness and Communications Department - Undergraduate Research Assistant

Greater Salt Lake City Area

• Developed business plan to validate not to develop in house diabetes retail clinic and instead save the $90,000
• Processed over 20 data requests using BI, TOAD, and SQL to different hospital units and gain knowledge
• Created business plan to start possible weight management clinics across hospital system

Boise, Idaho

• Developed a financial cost model used to support and market the contracting of managed care physicians
• Initiated a cost model for 28 DRG’s across 4 service lines used to price specific high revenue procedures
• Calculated average healthcare costs of 10,000 plus patients over two years using cost-accounting data

Greater Salt Lake City Area

• Used LEAN methodologies to limit administration team’s work-in-process and gather better employees support of the hospital’s employee Idea Generator
• Implemented and marketed improvements to the cafeteria room service ordering system to decrease wait times for patients and staff, specifically during night shifts
• Developed a service excellence plan used by managers across six service lines to increase patient excellence scores

Washington D.C. Metro Area

• Received promotion from staff nurse to charge nurse after 18 months in the unit
• Managed operational flow of 100 to 150 patients daily resulting in safe and efficient care
• Supervised three patient care technicians and ten registered nurses in clinical care administration
• Co-Chair: Shared Nursing Leadership Committee in the CCBD to allow 18 nurses to offer organizationalimprovements
• Committee Member: Clinical Care Delivery Team – collaborated and changed the clinic phone system for patients and families by filtering 30-50 additional daily phone calls

Greater Salt Lake City Area

• Provided clinical care up to three patients during each twelve hour week, three times a week
• Taught new patient diagnosis education in laymen’s terms to two to three patients and families each week
• Received APHON Chemotherapy and Biotherapy Certification to safely administer safe prescriptions to patients

Provo, Utah Area

Instructed 100+ missionaries over three week periods how to effectively lead, teach, and plan who were serving missions for The Church of Jesus Christ of Latter-day Saints.

Oakland, California

• Spent 10 hours a day finding, contacting, teaching religious beliefs to both members and non-members
• Certified to teach six different tours in the Oakland Temple Visitors’ Center for visitors around the world
• Communicated each week via phone with 50 additional people who were referrals about basic religious doctrine
• Trained two missionaries for a a total of four and a half months

Provo, UT

Taught students the anatomy of the human body in the cadaver labs. Held review sessions to help students learn each of the body systems, and administered weekly quizzes.

Masters Of Business Administration Master Of Healthcare Administration

Bachelor Of Science, Nursing

Activities and Societies: BYUSNA (Brigham Young University Student Nurses Association), USNA (Utah Student Nurses Association)