As a supervisor, I play a crucial role within the store's leadership team, working closely with management to ensure smooth operations. My responsibilities include coordinating with the management team to achieve store goals, leading by example on the shop floor, and maintaining efficient stock processes to enhance the customer experience. I also inspire and support the team through clear communication, delegate tasks responsibly, and handle any staff issues professionally.In addition, I assist with training, contribute to meeting deadlines for paperwork and reports, analyze sales trends to improve key performance indicators, and foster community connections through local campaigns and charitable activities. Regular communication and feedback are key to our team's efficiency and growth, as we work together to uphold company policies and drive success.

As a Casual Sales Assistant at Lush Cosmetics, I play a pivotal role in the end-to-end sales process. This includes understanding and addressing the unique needs of our customers, providing them with valuable product information, and guiding them through the payment process. I excel in creating positive and memorable customer experiences, ensuring they leave with the perfect products for their needs.Additionally, I actively contribute to inventory management, helping to maintain optimal stock levels and ensuring that our store is well-stocked and organized. My role as a Casual Sales Assistant allows me to blend my passion for cosmetics and customer service, making every interaction at Lush a delightful and informed one.

In charge of executing sustainability initiatives for Unicamp's Innovation Agency and Unicamp's Science and Technology Park, my key responsibilities included:1. Collaborating with fellow professionals to establish sustainability project goals, objectives, and strategies.2. Formulating initiatives to benefit communities facing social vulnerability.3. Enhancing waste management programs, refining recycling efforts, and introducing composting plans for improved environmental stewardship.Highlights: I had the opportunity to lead the organization of fundraising events aimed at helping people in situations of social vulnerability. A notable example was the food drive campaign in which we managed to collect over a ton of food in just one week. Additionally, we coordinated the collection of winter clothing and cold-weather garments for donation during the harshest months of winter. These experiences reinforced my commitment to community involvement and underscored the importance of mobilizing resources for humanitarian causes.

Designed and regularly updated spreadsheets and databases for comprehensive tracking, analysis, and reporting of performance and sales data;Established and meticulously maintained databases to record and manage customer information;Nurtured strong customer relationships by promptly addressing inquiries and consistently going the extra mile to fulfill unique requests.Managed a multi-line phone system, proficiently routing calls, relaying messages to team members, and extending a warm welcome to visitors;Efficiently replenished supplies and initiated purchase orders to ensure consistent stock levels;

Conducted comprehensive risk assessments encompassing Information Technology, Sectorial Regulation, and Communication, utilizing quantitative indicators and devising action plans to proactively address critical aspects within the organization. Crafted contingency plans designed to navigate crisis scenarios effectively. Vigilantly tracked both domestic and global trends that could potentially influence the company's operations. Furthermore, undertook research and analysis to prepare for crisis situations, including daily monitoring of data and information regarding the implications of events such as the COVID-19 pandemic.

Monthly monitoring of the Sustainability Platform, which covers 56 indicators of thecompany's social, economic and environmental dimensions;Monitoring and developing initiatives and projects that contemplate the SustainableDevelopment Goals (UN);Holding auctions for the Emissions Trading System (Carbon Portfolio);Author of a study case for the Big Push for Sustainability in Brazil, by ECLAC (EconomicCommission for Latin America and the Caribbean), UN.