Melissa Hansen Email and Phone Number
Melissa Hansen work email
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Melissa Hansen personal email
I pride myself on my reputation as an ethical leader and mentor, with demonstrated experience transforming business and customer experience.I believe that capability in technology and business is as important as being positive, genuine, enthusiastic, and committed. Together, this has led to successful partnerships, lifelong relationships, and many key success stories. I thrive in growing and innovative organisations, where transformation, technology and customer experience are aligned to corporate values. My mantra is simple; Keep your intentions pure, and it will work out. I seek to understand, maintain deep curiosity in everything I do, and I never assume. I have an inherent drive for delivering, learning and growth.
Customer Driven Solutions
View- Website:
- customerdriven.com.au
- Employees:
- 48
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General Manager - Service DeliveryCustomer Driven SolutionsBrisbane City, Qld, Au
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Head Of Professional ServicesCustomer Driven Solutions May 2023 - PresentBrisbane, Queensland, Australia
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Senior ConsultantCustomer Driven Solutions May 2022 - Aug 2023
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Enquiry ManagerFlight Centre Travel Group Jan 2021 - May 2022AustraliaFlight Centre and Travel Associates -
Shared Services ManagerFlight Centre Travel Group Sep 2018 - Dec 2020Brisbane, Australia24/7 Global Customer Care Contact Centre Multi Site: Australia, Canada, Philippines, Malaysia
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Business Improvement ManagerFlight Centre Travel Group Sep 2017 - Sep 201824/7 Global Customer Care Contact Centre
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Workforce ManagerFlight Centre Sep 2016 - Sep 2017Brisbane, Australia
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Dialler ManagerCollection House Jan 2015 - Aug 2016Brisbane, AustraliaAdministration and monitoring of Cisco dialer, including design, development and maintenance of dial and list strategies, campaigns, calling lists, filters and post campaign reporting. Forecast resource requirements to achieve current and future outbound delivery targets.Provide specialist advice and solutions to meet business objectives and client scorecard parameters. Leading a centralised team of dialler administrators, ensure seamless execution of strategy.Manage the performance of dialler metrics, including service levels, occupancy and call routing to ensure departmental KPI’s are surpassed. -
Campaign LeaderCollection House May 2012 - Dec 2014Brisbane, AustraliaProvide support to operations and external clients by developing approved strategies to achieve business objectives. Gather insights, conduct trend analysis, and undertake data/process mining to identify gaps in current performance in order to deliver improvement across strategy, process and technology. Work collaboratively with operational and support areas to identify and prioritize key opportunity areas in workforce planning. Develop innovative approaches to increase operational performance through identification of new tools and process. Ensure accurate campaign execution through leadership and development of campaign administration team
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Team LeaderCollection House Jun 2009 - Apr 2012Brisbane, AustraliaLead and mentor customer service officers to achieve monthly targets and KPI’s, ensuring effective training and operational support is provided. Create and maintain a high-quality work environment ensuring team members are motivated to perform at their highest level by developing a dynamic and robust team culture. Conduct call evaluations and coaching sessions in order to drive continuous improvement, maintaining records for trend analysis.
Melissa Hansen Skills
Melissa Hansen Education Details
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Business Management; International Business -
Business Communication; Marketing And Public Relations
Frequently Asked Questions about Melissa Hansen
What company does Melissa Hansen work for?
Melissa Hansen works for Customer Driven Solutions
What is Melissa Hansen's role at the current company?
Melissa Hansen's current role is General Manager - Service Delivery.
What is Melissa Hansen's email address?
Melissa Hansen's email address is me****@****tre.com
What schools did Melissa Hansen attend?
Melissa Hansen attended The University Of Queensland, The University Of Queensland.
What skills is Melissa Hansen known for?
Melissa Hansen has skills like Business Process Improvement, Project Management, Training And Development, Change Management, Dialer Management, Portfolio Management, Data Analysis, Team Building, Leadership, Channel Strategy Development, Relationship Management, Customer Service.
Who are Melissa Hansen's colleagues?
Melissa Hansen's colleagues are Maddie Barrenger, Matt Barrenger, Lauren Hess, Leanne Knowles, Nicola Mcdonald, Carel Garnett-Bennett, Cory Vardanega.
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