Melissa Hanson Email & Phone Number

Plymouth, Gb

Wadebridge, England, United Kingdom

Bodmin, England, United Kingdom

Cornwall, England, United Kingdom

Plymouth, United Kingdom

As part of this role the main responsibilities include:• Help children develop swimming skills and techniques• Teaching one-to-one or in groups• Planning and delivering sessions• Demonstrating swimming techniques, correcting faults and identifying ways to improve performance• Following safety standards and ensuring other people are following them

Taunton, United Kingdom

As part of this role, the main responsibilities included:• Working as part of a team, to provide quick, effective service• Training and mentoring new staff for a three week period• To provide an excellent customer service• To produce orders to a high standard• Sorting out customer complaints

Victoria, London

This full-time paid role was my University Placement Year, the main responsibilities included:• Having direct contact with guests firstly by creating their booking to meet all of the guest’s requests and requirements and secondly, welcoming guests to the restaurant• Being responsible for answering phone calls and responding to emails, often facing challenging guest enquiries or matters of complaints professionally and quickly• Organising special occasions and events such as Mother’s Day, contacting the guests to make them aware of the special menu and to confirm their booking and any other relevant information • Providing guests with 5* service following the Forbes guidelines, and striving to go the extra mile in order to enhance the guests’ experience

Somerset

I completed this as a three-week work placement, the main responsibilities included:• Contacting guests prior to their arrival to check all details are correct• Greeting and checking guests into the hotel• Sorting out queries and complaints• Putting together welcome packs• Answering telephone calls

Taunton, United Kingdom

As part of my course, this work placement’s main responsibilities included:• working with customers to find products and services to fit their needs• research travel deals for the shop display• booking holidays for customers including flights, car hire, hotels and insurance• general admin and other tasks to assist the team

Chard, Somerset

As part of this part-time paid role, the main responsibilities included:• supporting the swimming teacher and children during the lessons• giving help and support to the children’s to improve their technique

International Tourism Management, First Class Honours

City And Guilds, Level 3 Diploma In Travel And Tourism

Activities and Societies: Badminton

Gcse

Activities and Societies: Steel Drum Band