Melissa Heikkila Email and Phone Number

Monitor and provide quality control for after sales orders and installations sold at the Home Depot. Responsibilities include handling customer issues that arise from a purchase/installation, working closely with vendors, installers, and customers to ensure a pleasant experience. Duties also include being the back-up for the Associate Support Department Supervisor which include scheduling, teaching and training of associates. Participated in VOA and Fun fund committee helping ensure positive morale throughout the store.

Oversee and manage departments such as freight, merchandising, ordering/receiving and general inventory control. Responsibilities also include scheduling, interviewing, hiring and training new employees as well as maintaining productivity throughout departments while also providing dedicated customer service to individuals as needed.

Perform merchandising tasks assigned by vendors which include planogram integrity, shelf maintenance, new product exposure, seasonal set, and proper product display. Provide positive and consistent marketing throughout stores in the district. Promoted to Merchandising Execution Team Supervisor in May 2010.

Aid in the proper care and transport of many domestic and exotic animals. Perform and manage general cleaning of zoo facilities. Monitor visitors to sustain animal and human safety. Well versed in environmental enrichment, exhibit maintenance, animal handling techniques and animal feeding procedures. Provide educational information through presentations involving animal ambassadors.