Melissa Hendricks Email & Phone Number

Houston, Tx, Us

Responsible for the management, profitability growth, and acquisition of renewal new business through strategic cross selling and the overall strategic management of Key Accounts employer groups.• Accountable for the strategic direction of assigned accounts and creatively exceeding customer expectations• Managed strategic, customer specific initiatives, delivering “value added” services through the execution of client specific business plans while focusing on up-selling ancillary business• Developed and monitored client financial performance including renewal planning, negotiation and profitability levels • Participated in new business implementation meetings • Developed and maintained strong inter-company relationships with cross-functional teams ensuring client service levels were met for assigned book of business. • Produced and distributed monthly summary reports to senior leadership as required• Maintained a high level of healthcare industry knowledge, as well as assigned client industry knowledge