Melissa Heppler

Melissa Heppler Email and Phone Number

Front End Developer, Ready to Learn @ Skillco
Melissa Heppler's Location
Orem, Utah, United States, United States
Melissa Heppler's Contact Details

Melissa Heppler work email

Melissa Heppler personal email

n/a
About Melissa Heppler

I am passionate about empowering customers, and co-workers to be able to resolve concerns on their own through teaching or through a reliable and easy to use knowledge database. I want to make sure the customer is most satisfied with the service I provide as well as educated and enabled to resolve their concerns without contacting the company next time. I'm the kind of employee that will call my co-workers to follow up with a customer while I'm on my way to have surgery.

Melissa Heppler's Current Company Details
Skillco

Skillco

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Front End Developer, Ready to Learn
Melissa Heppler Work Experience Details
  • Skillco
    Frontend Developer
    Skillco Jun 2024 - Present
    Orem, Utah, United States
    Working to bridge between design, using Django, Jinja, JavaScript, Templates and macros.
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  • Bluehost
    Billing Development Operations Analyst
    Bluehost Apr 2013 - Mar 2015
    Working in the back end of a proprietary billing system, using SQL queries to find broken accounts, spot trends, and resolve issues with payments, products and services. Also documented best practices, common issues, and significant past issues within an internal Wiki. Led the migration of wiki documentation to Confluence resulting in 100% relevant documentation transfer.
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  • Bluehost.Com
    Billing Trainer
    Bluehost.Com Nov 2011 - Apr 2013
    Made calls for interested applicants, reviewed resumes, maintained billing knowledge database. Revolutionized training procedures, developing and refining processes while personally training over 200 applicants to achieve exceptional performance standards. Efficiently coordinated over 400 phone interviews, conducted 300 first interviews, and participated in 250 second interviews with my supervisor, ensuring optimal staffing for training classes and contributing to seamless operations and consistent high-quality training delivery.
  • Bluehost
    Billing Level Ii
    Bluehost Aug 2011 - Nov 2011
    Handled escalated chats, assisted Level I technicians in their questions, filtering out requests for other departments. Took calls when queues rose above manageable levels. Answered emails as needed.

Melissa Heppler Skills

Databases Training Interviews Invoicing Time Management Linux Microsoft Office Troubleshooting Wordpress Customer Service Call Centers Sales

Melissa Heppler Education Details

Frequently Asked Questions about Melissa Heppler

What company does Melissa Heppler work for?

Melissa Heppler works for Skillco

What is Melissa Heppler's role at the current company?

Melissa Heppler's current role is Front End Developer, Ready to Learn.

What is Melissa Heppler's email address?

Melissa Heppler's email address is mh****@****ost.com

What schools did Melissa Heppler attend?

Melissa Heppler attended Brigham Young University - Idaho, Byu-Pathway Worldwide, Salt Lake Community College.

What skills is Melissa Heppler known for?

Melissa Heppler has skills like Databases, Training, Interviews, Invoicing, Time Management, Linux, Microsoft Office, Troubleshooting, Wordpress, Customer Service, Call Centers, Sales.

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