Assistant Project Manager | Driving Strategic Initiatives and Executive EfficiencyAs the Assistant Project Manager of an Inc 5000 company, I play a pivotal role in advancing key projects, ensuring alignment with company goals and facilitating cross-departmental collaboration. My focus is on delivering operational excellence and contributing to the company’s continued growth and success.In addition, I optimize executive workflows and support high-impact projects across multiple departments. I manage complex schedules, coordinate travel arrangements, and streamline inbox communications to enable effective decision-making.

Executive Assistant to the CEO

-Delivering life-changing experiences for thousands of performers and their guests across the US mainland and Hawaii. -Running performing events for up to 900 guests at a time.Project Management-Planning-Procurement-Vendor Management (contracts with main US amusement parks, hotels, restaurants, tour companies and catering services)-Staffing: participating in the recruitment and training of seasonal staff.-Collaborating in the coordination of Corporate Events.

Tier 2 SERVICE DESK ANALYST-Managing incidents related to self-service kiosks and photo lab-CompTIA A+ -Troubleshooting incidents and establishing an effective communication with stores-Running productivity and backlog reports to maximize effectiveness and prevent service roadblocks-Working under Agile methodology

-Planning and coordinating large Education, Performing and Sports related events. -Negotiating pricing and services with US major chain vendors.-Managed projects than involved itinerary building, invoicing & payments, vendor & client relationships, and on site support. -Co-managed on site operations for WorldStrides Performing Arts Marching Bands.

-Imparting and creating courses for the Customer Support and Financial Services team. -Leading teams of CSRs, tracking their performance and providing guidance to enhance it.-Measuring quality in all channels of communication with clients. -Providing support, feedback and updated information to trainees and experienced agents.-Attended WorldStrides Leadership Summit 2017 in Charlottesville, Virginia-Provided training for WorldStrides Customer Service, Financial Services and Payment Desk agents in Charlottesville, Virginia 2018AWARDS-Quarterly Top Performer in 2017-WorldStrides University Excellence Achievement