Melissa Hewlett Email & Phone Number

Pittsburgh, Pennsylvania, United States

Monitor and organize 15+ daily/weekly schedules: therapy, psych, interventionalHandle patient crisis situations, provide support and resources. Document situations accordingly. Handle in-person conflicts with de-escalation techniquesTrained 4 employees, created training sheets and processes.Cover medicine request line: call pharmacy, call patients, explain medications/directions, verify scriptsAnswer 3 phone lines, email, fax line and Teams. Schedule and reschedule apptsOrganize office paperwork (mailboxes, created new organizational system), update patient demographics, send and upload paperwork, fax documentsReal-time provider support – faxes, emails, phone, Teams messaging, 15 providers dailyCollect copays, send credit card forms, balance daily balance sheet, deposit at bankVerify insurances, explain benefits, update patient accountsOffice: clean, disinfect, decorate. Clean waiting room and kitchen areasOrder and maintain supplies, update monthly calendars, whiteboards and pet boardGreen initiatives – created laminated forms for paperwork, saving 3% paper monthly, created recycling program

Pittsburgh, Pennsylvania, United States

Littleton, Co

• Cleaned up mass email system- removed 450 erroneous contacts. Gained 29 new contacts. 40% open rate on emails, 17% higher than industry average.• In 2020, gained 91 organic followers on Facebook.• Format, edit and send 4-5 emails to entire congregation weekly• Maintain and update church database; run and interpret reports from database• Create and maintain social media accounts (Instagram, Google, Facebook)• Create, edit and distribute church-wide weekly correspondence email; recreated template, added photos and links• Create and distribute various church-wide email series (Advent, Lent, weekly devotionals, prayers, Zoom meetings)• Pledge campaigns: Create, print, label, and stuff 700+ envelopes each mailing, 4-5 mailings yearly• Organize and oversee church office volunteers• Scribe/take minutes at weekly and monthly meetings, 15+ participants• Assemble and distribute weekly prayer list• Answer emails/phone calls, provide information and resources• Enter monthly donations into database, maintain accurate financial records in Elexio database• Input pledge and envelope donations, balance counter sheets, enter ACH payments• Order office and cleaning supplies, maintain orderly church office

Littleton, Colorado

• Handled day to day operations at office; engaged with patients, explained billing process and insurance information• Created and monitored daily/monthly/yearly accounting via Excel; worked with accountant weekly to balance accounts• Oversaw front desk staff and physical therapist staff• Managed staff schedules and requests for time off; 15 staff members• Met with owner weekly to form goals and discuss objectives• Monitored clinic inventory and ordered inventory as needed• Paid all office bills in a timely manner/filed staff pay checks weekly• Performed quarterly staff lunch meetings; created fun meeting notes, ordered lunches• Oversaw clinic’s bank accounts and paid clinic’s monthly rent and utility bills

Littleton, Colorado

o Open office/prepare clinic for the dayo Schedule appointments and classes, assist patientso Maintain clinic daily-laundry, cleaning rooms/tables, filling lotion and ultrasound bottleso Reconcile/balance books dailyo Verify and work with 15 major insurances o Process medical records requestso Create promotional flyers and signso Train new employees, created learning tools and instructionso Re-organized entire office and office filing system to be up to date and efficient

Highlands Ranch, Colorado

o Greet and welcome guests in person and on phone.o Answer and assist with scheduling appointments, answering questions and taking messages. o Maintain log books, including sign-in/out logs. o Pick up and sort daily incoming correspondence and deliver sorted mail to addressees.o Maintain clinic calendar by planning and scheduling meetings, phone consults, and travel. o Gather information and explain insurance benefits to patients.o Utilize effective filing and retrieval system. o Order clinic supplements and maintain inventory log.o Manage front office reception area by cleaning and organizing desk and visitor lobby.o Send monthly email bills to insurance patients. o Assist practitioners with cleaning rooms and equipment.o Log and inventory weekly laundry delivery. o Handle all clinic social media.o Create fliers, promotions, sweepstakes and email blasts.

Bachelor Of Business Administration - Bba, Business Administration-Management/Hr, Dean'S List/Phi Theta Kappa Honor Society

Activities and Societies: Dean's List and Phi Theta Kappa Honor Society member!The Associate of Applied Science degree in Business.

Massage Therapy Certification, Massage Therapy/Therapeutic Massage

Education record