Responsible for providing over all administration and governance of the Business Change Project portfolio and Operational Excellence programme, managing plans and information and tracking progress. Responsible for operating the governance arrangements for the portfolio including best practice, change control, quality control risk and issue management. Identify and manage any interfaces and critical dependencies between projects within the portfolio. Act as a focal point for Business and Client change and Operational excellence managing requests for projects and small change from Change request receipt, impact assessment, pricing approval and progression while building strong relationships with stakeholders across the business, its clients and suppliers. Further detail included in CV upon request.

Define and accurately document scope and business requirements for projects and BAU changes within the Mortgage sector. Within this role I facilitated and captured the definition, development and prioritisation of business requirements through discussions, workshops and interviews with internal and external stakeholders and understand wider customer needs and drivers and quantify potential business benefits using industry standard tools and techniques for modelling and tracking requirements.Other responsibilities within the role are to identify, investigate and resolve problems through gathering the necessary information, formulating and verifying hypotheses, determining the root cause(s) and recommending corrective action.Further detail included in CV upon request

End to End delivery of business systems projects and changes, within the Cruise Line sector, to also assist in support and delivery of business system projects within other areas of the business. Within this role I had to liaise with key stakeholders and system developers to gather requirements, complete project documentation where required. Co-ordinate and attend meetings and update departments concern within a project and to also test system enhancement prior to delivery of any changes. Further detail included in CV upon request

Delivery of changes and projects within the Household Claims function. Supporting Claims Team managers and other impacted Business Areas to successfully innovate processes aligned to achieving our strategic and business objectives. Working with Key stakeholders to shape and deliver a Claims Transformation project.Further detail included in CV upon request

Further detail included in CV upon request

Further detail included in CV upon request

Further detail included in CV upon request