Selected to work on the Business Transformation Project/GROW team in which I traveled the country to locations within our branch distribution network identifying operational issues, working to resolve them then training branch employees on inventory control,customer service, systems, and other critical operational processes.

Responsible for ensuring all operations are in compliance with operating policies and procedures while identifying, sharing and developing best practices in all aspects of supply chain, inventory, warehouse organization and logistics. Supervise warehouse employees, delivery drivers, inside sales and customer service representatives. Provide leadership and support in the management and control of inventory. Establish inventory management measures, targets, re-order points, levels of service, etc. Responsible for selling siding, windows and other exterior building materials to builders, remodelers and lumberyards. Responsible for expense control and margins on products sold at a branch level. Plan and direct inside sales program by evaluating competition, developing new customer relationships and maintaining existing relationships. Utilize market analysis to determine customer needs, volume potential and pricing. Conduct market research to identify trends in construction, competitor's products and code requirements. Evaluate customer requests for service to determine cause for service request, type of problem and potential resolution. Follow up on sales to ensure customer satisfaction. Assure a safe and healthful work environment by training branch employees in safe work practices, hazard identification and compliance with relevant OSHA standards.MELISSA HENDERSON

Operated and managed a successful drywall business and serviced 90% residential and 10% commercial accounts. Consulted with clients, prepared job estimates and supervised work crews and office personnel. Performed all business management functions.*Performed all start-up business requirements and grew a profitable business that generated over $2M in annual sales*Ensured highest quality workmanship and customer service standards for projects that ranged from $50K to $1M, including drywall installations and finishing work from 18,000 sq. ft to 78,000 sq. ft.

Launched and grew a residential construction company and reached profitability within first year of operation. Oversaw all facets of operations and full project life cycle. Secured appropriate permits and ordered materials and supplies. Prepared work schedules and delegated assignments. Negotiated and approved contracts and change orders with subcontractors and suppliers. Provided on-site management for spec and custom homes up to 7,000 square feet. Worked closely with lenders, real estate agents, and homeowners throughout sales, construction and closing process. Supervised multiple, concurrent projects with up to 70 trades/subcontracted personnel.*Performed all start-up requirements of the business and established reputation for quality workmanship and excellent customer service which resulted in first year sales of $500,000 to $2.5M in 5 years*Successfully managed a variety of new home construction projects that ranged from $175K to $800K