Melissa Ihly Email & Phone Number

San Jose, California, United States

- Provides mental health, rehabilitation and case management services in collaboration with other members of clients’ treatment team to assist and support clients in all areas of daily independent living- Develops and implements individual service and treatment plans to support and advocate for clients’ success with their mental health treatment goals- Utilizes de-escalation skills, motivational interviewing, and harm-reduction principles when interacting with Momentum clients in support of conflict resolution- Maintains case files, updating all client progress notes into client health record, Avatar, within 72-hours

Mesa, Arizona, United States

- Assisted unhoused individuals in Maricopa County with obtaining and sustaining permanent housing using the housing-first model and case management- Managed a case load of up to 35 clients, regularly meeting with them to track progress and address barriers that would affect their success in the Mercy House Rapid Rehousing Program- Utilized harm-reduction principles, trauma-informed care, and motivational interviewing when interacting with all Mercy House clients- Maintained case files, keeping them up to date and ensures that all necessary client information is entered into HMIS in a timely manner

Phoenix, Arizona, United States

- Administered applied behavioral analysis plans that Board-Certified Behavior Analysts created to help clients with Autism Spectrum Disorder reach their full potential- Rigorously collected data while administering the BCBA treatment plans that the Clinician later went over and modified to best fit each clients’ progress- Communicated any relevant session observations to the BCBA - Completed necessary training and professional development to stay up-to-date on behavior technician procedures and ethics

Phoenix, Arizona, United States

- Assisted case managers, directors, program assistants, and program coordinators with a variety of programs aimed at helping the clients served- Performed basic office and clerical work, ultimately giving the case managers more time to help the clients- Conducted research, relevant to the LSS-SW programs, that was later used to improve the quality of the programs offered- Observed and documented the 1:1 conversation between the clients and case managers, my notes were later used by the case manager to help find solutions to the clients’ needs

Tempe, Arizona, United States

- Assisted customers in person and over the phone regarding merchandise, orders and returns- Utilized point of sale register software and handled monetary transactions

Anchorage, Alaska, United States

- Assisted customers in-person and over-the-phone regarding merchandise and checked inventory, if necessary- Arranged new merchandise with signage and ensured that the shelves were constantly stocked to encourage customer sales

Tempe, Arizona, United States

- Attended training and development courses to improve the quality of the program- Responsible for constructing and following creative activity plans that would help the students learn and pass mandatory learning standards issued by the state of Arizona for reading, writing, and math

Master Of Social Work - Msw

Enrolled part-time in University of Denver’s Online Masters of Social Work, emphasizing in Mental Health and Trauma. My goal.

Bachelor Of Science - Bs, Sociology

Summa Cum Laude

Bachelor Of Arts - Ba, Anthropology

Summa Cum Laude