Director, Engagement And Transformation
Sydney, New South Wales, Australia
Transformed the development and management of internal service agreements. Drove standardisation in service management, increased quality and timeliness in client and customer outcomes. Lead the execution of complex, high-profile transformational initiatives. Establish, mobilise and align multi-disciplinary and multi-agency teams. Led team of 20+, increased engagement through various change and reform processesInstilled clear purpose and alignment between activity and strategic outcomes* Developed and executed strategic charging model and annual agreements for Corporate Services to 11 internal clients (~$700m p.a.)* Reduced annual execution time by 5 monthsStrategic execution:* Enablement Program - Enable Machinery of Government changes by amalgamating enterprise systems to suppot merge of RMS and TfNSW* Established a single entry point to access disparate corporate services systems, delivered on time and under budget.Delivered Onboarding improvements to critical processes to improve candidate experience* Increased day 1 access for rehires from 0% to 80%* Foundational work enabled significant improvements over the following years.