Melissa Jackson Email & Phone Number

City Of Cape Town, Western Cape, South Africa

Financial Administration 10%Project Admin/Support 60%Direct Support to Business Consultant 20%Office Administration 5%Governance 5%

City Of Cape Town, Western Cape, South Africa

Assist with various project teams with the administrative requirements (defined by project methodology requirements).Assists in arranging workshops and captures workshop information into the appropriate templates.Attend project meetings in order to take minutes.Assist in the updating of project plans.Setting up and/or utilising monitoring procedures to measure progress and keeping relevant people informed through feedback loops.Effective management of time and… Show more Assist with various project teams with the administrative requirements (defined by project methodology requirements).Assists in arranging workshops and captures workshop information into the appropriate templates.Attend project meetings in order to take minutes.Assist in the updating of project plans.Setting up and/or utilising monitoring procedures to measure progress and keeping relevant people informed through feedback loops.Effective management of time and resourcesMonthly processing of vendor paymentsWeekly team Planview updatesOracle – iProcWeekly progress reporting to CAB streamMonthly Manboard ReportingOther: Working towards team goals, participating in decision making, co-operating with others and offering assistance when needed.Reporting Line for first 8 months – Cameron GrayReporting Line – Shane Less and Adrian Davids Show less

City Of Cape Town, Western Cape, South Africa

Co-ordinating day-to-day operational tasks of teamWeekly project status reporting: (a) Update statuses (b) Conduct overview of ALL projects (past, current and new & upcoming projects) (c) Distribute stats to team (d) Discuss report in weekly Accountability meeting with teamAttend briefing with team members (Briefing with client)Compile briefing notes to team and clientPreparation of task planning with team members and communicate to client. (This is a form a document created by… Show more Co-ordinating day-to-day operational tasks of teamWeekly project status reporting: (a) Update statuses (b) Conduct overview of ALL projects (past, current and new & upcoming projects) (c) Distribute stats to team (d) Discuss report in weekly Accountability meeting with teamAttend briefing with team members (Briefing with client)Compile briefing notes to team and clientPreparation of task planning with team members and communicate to client. (This is a form a document created by me - task plan – writer/designer plan) Task planning: (a) Explains and list all client proposed requirements (b) Team members confirm tasks by eliminating requirements that is not negotiable according to standard (c) Estimation of hours spent per taskScheduling of all resources daily taskingRegularly updating project documentation, daily/weekly assignments and gets filed.Project budget in conjunction with approval from department head (Martin Pollack)All documents created and implemented by me: Briefing Form, Writer/Designer Task Plan, Weekly Timesheet, Task Approval Form, Quotation Form, Framework Order Form, Change Request Form Workflow completed by me: BAU daily/monthly on-going process Strategic planning and documentation of project scope:Compile waterfall plan, compile Agile plan, kick off meeting to allocate resources and communicate strategy to client Compile Project contracts to communicate processes, Resource planRisk process Project duration planning: (Back Log Refinement) Daily upkeep of project plans monitoring timelines and resource activitiesCompiling Weekly reports to clients and resources allocated to the project Show less

City Of Cape Town, Western Cape, South Africa

Month – end billing Monthly Meeting at client offices (Stellenbosch)Managing Project calls (ADHOC, Branch Conversions and New Branch Installations)Manage daily progress on callsRunning reports and giving updatesProject PlanningMeeting deadline set on the projectTo ensure that all relevant info pertaining to the projects are according to the standards as prescribed by the Project Office.Maintain a Project Portfolio. Ensuring that all projects are allocated and… Show more Month – end billing Monthly Meeting at client offices (Stellenbosch)Managing Project calls (ADHOC, Branch Conversions and New Branch Installations)Manage daily progress on callsRunning reports and giving updatesProject PlanningMeeting deadline set on the projectTo ensure that all relevant info pertaining to the projects are according to the standards as prescribed by the Project Office.Maintain a Project Portfolio. Ensuring that all projects are allocated and updated in a portfolio of projectsSet up and maintain high-level views of portfolio status plans.Request, receive and consolidate Project Manager Status reports.Schedule, attend and minute Project Management Meetings per portfolio.Resource management, request resource for projects and allocate resources to projects.Keep track of incoming requests and communicate to stakeholders in a specific portfolio.Provide feedback according to portfolio requirements to Project Delivery Management in terms of, status report, resource tracking and utilization and project financial reportingObtain and distribute all relevant information pertaining to project portfolio's Show less

City Of Cape Town, Western Cape, South Africa

Helpdesk Support Team – Nationally all Pick & Pay Stores Support1st level Support, to 2nd level --- to end Provide first level support for Clients (±450 stores and regional offices)Logging of ALL calls, Infra Support DeskFollow up on all open and transferred callsClosed calls with informative information Escalating of all High Priority callsLiaising with second level support and all business unitsLiaising with VendorsCompiling of documentationAgent… Show more Helpdesk Support Team – Nationally all Pick & Pay Stores Support1st level Support, to 2nd level --- to end Provide first level support for Clients (±450 stores and regional offices)Logging of ALL calls, Infra Support DeskFollow up on all open and transferred callsClosed calls with informative information Escalating of all High Priority callsLiaising with second level support and all business unitsLiaising with VendorsCompiling of documentationAgent Performance Reporting Show less

City Of Cape Town, Western Cape, South Africa

Month – end billing on Great PlainsManaging callsManage daily operation of the teamManaging x 3 operatorsRunning reportsClosing of all calls, send through to account with instruction to bill the clientAnswering telephone (customer service)Logging requests of customers Arrange for engineer or sub-contractor to assist clientDaily ReportingComplete Daily Customer Satisfaction with clientsOvertime/StandbyParts – Monitor DeadlinesFollowing up of… Show more Month – end billing on Great PlainsManaging callsManage daily operation of the teamManaging x 3 operatorsRunning reportsClosing of all calls, send through to account with instruction to bill the clientAnswering telephone (customer service)Logging requests of customers Arrange for engineer or sub-contractor to assist clientDaily ReportingComplete Daily Customer Satisfaction with clientsOvertime/StandbyParts – Monitor DeadlinesFollowing up of callsAfter hour standby Show less

City Of Cape Town, Western Cape, South Africa

Month – end billing Closing of all calls, send through to account with instruction to bill the clientAnswering telephone (customer service)Understanding request of clientLogging requests of customers (logging package – Heat)Arrange for engineer or sub-contractor to assist clientFollowing up of callsCo coordinating administration of Projects (Client: Caltex Oil)

City Of Cape Town, Western Cape, South Africa

PA to DirectorAnswering SwitchboardDebtors & Creditors – Pastel version 5All filingHelpdesk (Call Centre) – All IT requests (Assign, update and close-off tickets)Receptionist