Created ground-breaking strategies, authored business plans, and established tactical goals for various clients, consistently exceeding client expectations and objectives.Performed gap and risk analysis, developing effective resolutions for open issues.Consistently met with customers to perform an in-depth client site review to gather, analyze, and implement client business requirements.Authored a solutions document and transition plan while also documenting innovative solutions that developed future state call flows and transition plans.Served as one of seven subject matter experts tasked with developing a pioneering business strategy to integrate multiple lines of business into a unified service and product offering.