Scheduling and dispatch - including field service staff and vendors utilizing company service software, telephone and email. Coordination of equipment part orders, lead times and deliveries from suppliers. Data entry- including job information, work orders, schedules and billing. Customer service follow up - including telephone calls and emails. Answering inbound company phone calls. Filling of customer and vendor paperwork. Accepting warehouse deliveries as required, i.e. parts, equipment deliveries. Assisting with the tidiness of the office - including organization of the office and refill of supplies. Daily interaction and communication with company management, sales, service, customers, and vendors/contractors. Review, prepare and upload of service reports on a daily basis. Ensure that all services have a report and all work orders are closed out. Communicates with Field personnel and Sub-Contractors to ensure all reports are sent, uploaded, and emailed to customer within 72 hours of service.

 Receive and process outbound orders by EDI, phone, fax or email in either our in-house WMS system or Foursite. Prepare routing information and shipping documents that include labeling information, bills of lading and shipping instructions that need to be provided to the warehouse shipping clerk and driver.  Schedule appointments with carriers, and speak with customers by phone regarding returns, shipments, deliveries, as well as inventory status. Notify the customer of shipping dates, anticipated delays, or any additional information that may be required by the customer. Prepare any follow up requests for shipments or deliveries to ensure delivery will arrive by the requested dates.  Make changes to orders, including cancelling orders entirely, if requested by the customer. Process daily inbound inventory and returns. Access customer’s on-line shipping or receiving programs and update records for individual accounts. Forward shipping and receiving information via fax or e-mail to customers.  Send daily, weekly or monthly reports to the customer as requested. Prepare bi-monthly and end of month invoicing to be forwarded to the operations manager and warehouse manager for approval. Manage invoice processing which is to be completed with the in-house WMS system or Foursite within the first 3 working days of the month.

 Received cash, checks, and credit card payments from customers for services or parts rendered, and recorded the amount utilizing the dealership electronic system. Issued receipts to customers, provided accurate change and cash refunds to customers for approved returned merchandise. Answered questions regarding the dealership or services, provided prices for services/parts, estimates on the timing of services being performed and set up reservations for guest in person or over the phone.  Regularly resolved customer complaints or referred the complaining customer to the appropriate individual for further communication. Performed receptionist duties as requested and other administrative duties as assigned by management.

 Greeted customers in a friendly and timely manner. Processed returns, check-ins, and exit kiosk transactions.  Took incoming calls/reservations, provided rate quotes, answered general questions, as well as offered information and resolutions for customers, other branches, insurance companies, dealerships, repair shops and other vendors.  Performed various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer key logs, supply maintenance, and processed customer billing.  Provided high level of customer service by assisting customers and assessing their rental needs in person and over the phone.

 Presented superior customer service by processing customer short/long term loan applications, title loans, utility bill payments, check cashing, and western union services.  Directly assisted customers either by telephone, electronically, or face to face and responded to concerns in a professional and timely manner. Responsible for balancing cash drawer and safe, performed daily bank runs and customer verification’s, re-ordered monthly office supplies when needed, and maintained the cleanliness of the office.