Melissa Johnston Email & Phone Number

Manchester, Nh

Review accounts to determine the appropriate credit limits & compile executive summaries for management including the CFOExecute and analyze Dun & Bradstreet reports to determine credit worthinessResearch orders that are on credit hold to determine whether they can be released per fair and standard Post customer checks, ACH remittances, and credit card payments against open invoices on customer accountsAddresses external customer concerns via various mediums and resolves questions and/or concernsFollows up with customers relative to past due invoicesProcesses forms associated with customer accounts, such as EFT payment forms, credit card authorization, and other relevant formsAudits files to ensure that the proper sales tax exemption certificates are up to dateActs as a conduit between different departments to research & resolve billing concernsResponsible for creating weekly Accounts Receivable reports for trend analysis in order to support customers with outstanding invoices

Bedford, Nh

 Premium Collections Representative, 10/2007 to CurrentAIG – Bedford, NHComposed effective accounting reports summarizing accounts receivable data.Posted receipts to appropriate general ledger accounts.Monitored payments due from clients and promptly contacted clients with past due payments.Researched and resolved accounts payable and accounts receivable discrepancies.Created weekly and monthly reports for accounting management.Performed complex general accounting functions, including analysis and discrepancy reconciliation.Reviewed collection reports to determine the status of collections and the amounts of outstandingbalances.Collected and reported monthly expense variances and explanations.Analyzed monthly balance sheet accounts for corporate reporting.Effectively communicated with management and underwriting teams on a daily basis.

Manchester, Nh

 Coordinated comprehensive travel arrangements and relative expenses for the Construction Defect Department Scheduled, set up and prepared meetings, conference calls, and professional seminars Updated applicable insurance license records and arranged upcoming licensing tests Responsible for check requisitions; including license renewal payments, meeting preparations, conferences, seminars, et-cetera Provided, updated, and distributed Critical Date Reports, Unit Leader Reports, and departmental calendars Personally drafted voids, credits, deductibles, and assisted with interview scheduling Assumed various responsibilities of the Operations Coordinator when appropriate

Education record

Business Administration And Management, General

Studied Business Administration

Education record