• Coordinated and provide team leadership in the delivery of project deliverables• Supported delivery teams who are going through the Digital Governance process, by connecting them resources, coordinating, touchpoints, and quickly responding to incoming inquiries• Created and executed a project pilot plan, and addressed issues as they rose• Updated and communicate pilot schedule, plans, governance committee dates on behalf of the Secretariat• Drafted pre-discovery assessment notes that supported delivery teams as they work they began to work through the Discovery Service Design Phase• Participated in testing prototypes with real users to validate design decision• Collected, cleaned, sorted, and processed raw data to extract relevant and valuable information to help ministries with their digital transformation and maturity

•coordinate and provide team leadership in the delivery of branch administrative support services, including financial administration, facilities management, human resources, asset management, recordsmanagement, and other administrative responsibilities• prepare branch budget estimates, identify expenditures and reconcile reports• respond to critical issues, conduct research and analysis for special projects• manage several ongoing tasks, prioritize workload and meet deadlines in high pressure environment• provide written and verbal advice, reports, briefing notes and responses to issues

• provide support for human resources activities including coordination of interviews, onboarding and offboarding paperwork and request for access/permissions• manage and maintain approvals, reporting and other relevant materials for the cluster leadership team (e.g. corporate purchasing card)• provide financial and procurement support for the branch including purchasing office supplies, application maintenance support, licences/subscriptions and other goods and services• process branch related requests including coordinating assets and assessing correspondence according to importance and urgency• produce a variety of executive correspondence, reports, charts and presentations using various software applications• manage and maintain electronic/manual filing

As an entry level Claims Customer Service Representative I am responsible for providing front-line customer service within the Claims Operations department, our fast paced queue based environment. I am mainly the first point of contact with customers, responding to customer inquiries, complaints, anticipating their needs and documenting information also identify opportunities to drive process improvements that positively impact the customer’s experience. Some of my duties are, but not limited to:- Answer internal and external clients' calls/communication and conduct information searches to solve problems. - Complete and document inquiries received from claimants and provide information based on Intact’s standards and procedures in a courteous and respectful manner. - Consult, interpret, check and update various documents and data for various business lines, confirming accuracy and identifying issues or errors. - Document and direct inquiries and assignments to appropriate individual or unit. - Perform routine administrative functions such as file processing as directed by manager.