Implementation Engineer / Consultant
Current• Orchestrate and oversee a diverse range of technology implementation projects; developed 10+ applications for Alabama with low-code tools including App Engine and Engagement Builder, driving substantial operational improvements, optimizing government processes, and boosting Tyler Technologies’ total revenue by 4.5%.• Digitize and streamline government agencies’ paperwork, applications, advertisements, and event notifications, significantly increasing site discovery and user engagement.• Collaborate with cross-functional teams, including Operations and Technical teams, to facilitate clear communication and timely project completion; utilized advanced skills in Jira and other tools to achieve a 25% impact on team synergy and project coordination.• Communicate proactively with clients to identify project goals and requirements; analyze project needs to deliver seamless technology integrations that promote satisfaction and retention.• Empower project team members with strong leadership and coaching; delegate project tasks based on team members’ unique strengths and skill sets, cultivating a cooperative and productive workplace culture.• Relay project status updates to clients and stakeholders; generate and distribute project reports, answer questions, and explain complex technical information in easy-to-understand terms.• Balance multiple clients and projects concurrently while meeting tight deadlines in a fast-paced environment; pivot quickly to address changing needs and priorities.
